This page was last edited on November 30, 2018, at 18:46.
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The Branching block is used for both routing and voice applications. Use the Branching block as a decision point in a callflow or workflow. It enables you to specify multiple application routes based on a branching condition. Depending on which condition is satisfied, the call follows the corresponding application route. A default path is automatically created once the conditions have been defined. If the application cannot find a matching condition, it routes the call to the default flow.
You can open Expression Builder from the Condition property and access the following date/time URS functions (Data Category=URS Functions > Data Subcategory=genesys):
The Branching block has the following properties:
The Branching block has no page exceptions.
Find this property's details under Common Properties for Callflow Blocks.
Find this property's details under Common Properties for Callflow Blocks.
Find this property's details under Common Properties for Callflow Blocks. You can also define custom events.
This property allows you to define scripts for branching conditions and post-processing.
Find this property's details under Common Properties for Callflow Blocks.
Find this property's details under Common Properties for Callflow Blocks.
Find this property's details under Common Properties for Callflow Blocks.