SendToAgents

This operation is part of the Chat API section of the Web Services API.

Overview

This sends a text message to agents who are in a conference or in a consult chat.

The customer will not see this communication.

Request URL	/api/v2/me/chats/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SendToAgents
text	The text to send to agents.
messageType	Defines the message type.
treatAs	Specifies how the message should be treated: Normal or System

Sample

Request

POST api/v2/me/chats/0071023821aec011
{
  "operationName": "SendToAgents",
  "text": "We need your help?"
}

Response

{
  "statusCode": 0
}

Notification

Here are the list of notifications received by agents after a SendToAgents request:

Notification with new message

{
   "messages": [
       {
           "index": 3,
           "from": {
               "nickname": "TestName",
               "type": "Agent",
               "participantId": "007352CE72D50290"
           },
           "text": "We need your help?",
           "visibility": "Agents",
           "timestamp": "2014-01-09 11:58:12.035+0200",
           "type": "Text",
           "timestampSeconds": 1389261492035L
       }
   ],
   "notificationType": "NewMessages",
   "messageType": "MessageLogUpdated",
   "chatUri": "http://localhost:8080/api/v2/chats/0000Wa9CAM6W00FN"
}