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FacebookSession Resource

The FacebookSession resource includes properties that describe the current state of the FacebookSession interaction and the available operations given the current state. FacebookSsession interactions are returned from GET requests to /api/v2/me/facebooksession?fields=*.

Sample Data

{
   "referenceId": 11,
   "notificationType": "StatusChange",
   "messageType": "FacebooksessionStateChangeMessage",
   "facebooksession": {
       "userData": {
           "FirstName": "Vitaliy",
           "desktop_actionable": "1",
           "_facebookSex": "",
           "_facebookLocale": "",
           "LastName": "Onv",
           "RTargetObjectSelected": "SocialMediaAgentGroup",
           "_facebookItxType": "10",
           "_facebookHomeTownLocation": "",
           "RVQID": "",
           "ChatServerAppName": "es_chat",
           "_facebookDriverVersion": "8.5.101.04",
           "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
           "_facebookBirthdayDate": "",
           "_facebookSourceNickName": "CloudAppCommunity",
           "LastCalledAgent_EmployeeID": "a1",
           "LCA_EmplID_facebook": "a1",
           "desktop_expand": "1",
           "RTargetObjSelDBID": "117",
           "Classify_Actionability_CtgName": "",
           "_facebookTimezone": "",
           "Screen_Sentiment_CtgRelevancy": "",
           "desktop_sentiment": "Neutral",
           "ChatServerPort": "7160",
           "_facebookCurrentLocation": "",
           "Screen_Actionability_CtgName": "",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0002CaAPEA440026",
           "RTargetAgentSelected": "a1",
           "_facebookSourceXML": "<com.genesyslab.mcr.facebook.fql.Page>...</com.genesyslab.mcr.facebook.fql.Page>",
           "_facebookCreatedTime": "1441197555607",
           "CBR-IT-path_DBIDs": "",
           "Classify_Actionability_CtgRelevancy": "",
           "RTargetAgentGroup": "SocialMediaAgentGroup",
           "Classify_Sentiment_CtgId": "",
           "RTargetRuleSelected": "",
           "ChatServerDBID": "115",
           "Screen_Sentiment_CtgName": "",
           "PegAGSocialMediaAgentGroup": 1,
           "Classify_Sentiment_CtgRelevancy": "",
           "RTargetPlaceSelected": "a1",
           "_facebookPMInboxUrl": "https://www.facebook.com/...&folder=inbox",
           "RTenant": "Environment",
           "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
           "RRequestedSkills": None,
           "Classify_Sentiment_CtgName": "",
           "IxnAlreadyCreatedInUCS": "1",
           "_facebookActorId": "1457374047909438",
           "_facebookPMMessageId": "m_mid.1441197555276: d391c5a244a6798f46",
           "Screen_Actionability_ScreenRuleName": "",
           "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
           "RRequestedSkillCombination": "",
           "LCA_TimeStamp_facebooksession": "2015-08-03T12: 31: 06Z",
           "MiddleName": "",
           "RVQDBID": "",
           "RStrategyDBID": "1225",
           "_facebookPMThreadId": "t_mid.1438339424642:bcde632512de3b8377",
           "CustomerSegment": "default",
           "Classify_Actionability_CtgId": "",
           "ServiceType": "default",
           "_facebookInQueueAtTarget": "0",
           "_facebookPMThreadNMessages": "101",
           "LastCalledAgent_TimeStamp": "2015-08-11T12: 11: 34Z",
           "Screen_Sentiment_ScreenRuleName": "",
           "FromAddress": "VitaliyOnv",
           "ServiceObjective": 0,
           "Screen_Actionability_CtgRelevancy": "",
           "LCA_EmplID_facebooksession": "a1",
           "_facebookLanguages": "",
           "_facebookMessageText": "Hellomyfriend!",
           "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
           "_facebookSourceId": "830180563704433",
           "RTargetRequested": "SocialMediaAgentGroup",
           "EmailAddress": "",
           "CBR-actual_volume": "",
           "_facebookActorName": "VitaliyOnv",
           "_facebookActorXML": "<com.genesyslab.mcr.facebook.fql.User>...</com.genesyslab.mcr.facebook.fql.User>",
           "RStrategyName": "FacebookAgentDeliveryStrategy",
           "RTargetTypeSelected": "2",
           "_facebookPMActionId": "1441197555620000000",
           "Subject": "Hello my friend!"
       },
       "receivedDate": "2015-09-0215: 39: 22.000+0300",
       "facebooksessionType": "Inbound",
       "suggestedQueueUris": [
           "http: //192.168.83.25:8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
       ],
       "capabilities": [
           "Transfer",
           "Leave",
           "Invite",
           "Consult",
           "SetInFocus",
           "SetDisposition",
           "AttachUserData",
           "DeleteUserData",
           "UpdateUserData",
           "Complete",
           "SendMessage",
           "SendUrl"
       ],
       "uri": "http: //192.168.83.25:8090/api/v2/facebooksessions/0002DaAVKJ0V0095",
       "state": "Chatting",
       "revelantResponseTemplateGroups": [
 
       ],
       "participants": [
           {
               "participantId": "007355E6EE0B0109",
               "type": "Agent",
               "uri": "http://192.168.83.25:8090/api/v2/users/5e101708f14442c7ab79814bb4f799b2",
               "visibility": "All",
               "path": "/users/5e101708f14442c7ab79814bb4f799b2",
               "nickname": "TestName",
               "id": "007355E6EE0B0109"
           },
           {
               "nickname": "Vitaliy Onv",
               "type": "Customer",
               "id": "007355E6EDFA0107",
               "visibility": "All",
               "participantId": "007355E6EDFA0107"
           }
       ],
       "id": "0002DaAVKJ0V0095"
   }
}

Messages

To get a message for a particular FacebookSession, call the following URL:

Request URL /api/v2/me/facebooksession/{interactionId}/messages
HTTP Method GET
Required Features api-multimedia

You can also use the optional startIndex and count URL parameters.

Message Types

Type Description
Text Web Services places the message text in the text field.
ParticipantJoined The participant joined the chat. Web Services places participant information in the from field.
ParticipantLeft The participant left the session. Web Services places participant information in the from field.
ParticipantRejoined The participant rejoined the session. Web Services places participant information in the from field.
TypingStarted The participant started typing. If typing preview is enabled, Web Services places message text in the text field.
TypingStopped The participant stopped typing.
PushUrl The URL sent by the participant. Web Services places the URL in the url field.
Notice Notice text that Web Services places in the text field. (optional)
TranscriptSaveDone The service message type. The index field always equals -1.

Sample Data

GET /api/v2/me/facebooksession/0002DaAVKJ0V0095/messages?startIndex=1&count=10
{
"messages": [
        {
            "index": 1,
            "type": "ParticipantJoined",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052BDEE39003C"
            },
            "visibility": "All",
            "timestamp": "2013-12-27T13:16:41.000-0800"
        },
        {
            "index": 2,
            "type": "ParticipantJoined",
            "from": {
                "type": "Agent",
                "nickname": "Agent1",
                "participantId": "009052BDEE4A003E"
            },
            "visibility": "All",
            "timestamp": "2013-12-27T13:16:41.018-0800"
        },
        {
            "index": 3,
            "type": "TypingStarted",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052BDEE39003C"
            },
            "visibility": "All",
            "timestamp": "2013-12-27T13:16:41.186-0800"
        },
        {
            "index": 4,
            "type": "Text",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052BDEE39003C"
            },
            "text": "dddd",
            "visibility": "All",
            "timestamp": "2013-12-27T13:16:41.187-0800"
        }
    ]
}

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This page was last modified on January 22, 2016, at 11:56.