Jump to: navigation, search

SetCallNote

This operation is part of the UCS Integration with Voice API section of the Web Services API.

Overview

This operation adds a note to the call.

Request URL /api/v2/ucs/interactions/{interactionId}
HTTP method POST
Required features One of the following:
  • api-voice
  • api-ucs-voice

Parameters

Parameter Value
operationName SetCallNote
note A string value to save as a note.

Sample

Request

POST /api/v2/ucs/interactions/{interactionId}
{
  "operationName": "SetCallNote",
  "note": "Customer was satisfied with resolve"
}

HTTP response

{
  "statusCode": 0,
  "referendeId": 123
}

CometD notifications

Success

{
 "referenceId": 123,
 "messageType": "UcsOperationResponse",
 "success": true
}

Error

{
 "referenceId": 123,
 "messageType": "UcsOperationResponse",
 "success": false,
 "errorMessage": "UCS request failed"
}

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on January 27, 2017, at 11:02.