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Standard Responses API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

A Standard Response is a text template with keyword placeholders that are meant to be replaced, resulting in a standardized, yet custom message that is crafted according to the situation and customer.

The Web Services API caters to Standard Response features.

This section describes general concepts employed by the standard response portion of the Web Services API and provides guidance for developers building standard response into their client applications.

Example

Standard Response template transformed into a message

Hello <$ Customer.FirstName $> <$ Customer.LastName $>, I am <$ Agent.FirstName $> and I am happy to help you.

transforms into

Hello Clark Kent, My name is Lex and I am happy to help you.

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This page was last modified on September 2, 2016, at 11:11.