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Complete

This operation is part of the Facebook Private Messaging API section of the Web Services API.

Overview

Marks a FacebookSession interaction as complete and ends the Facebook session for the customer if it hasn't been ended already. If the queueName parameter is specified, then the FacebookSession interaction is placed in the specified queue.

Request URL /api/v2/me/facebooksession/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Complete
queueName (optional) The name of the queue where Web Services should place this FacebookSession interaction.

Sample

Request

POST api/v2/me/facebooksession/0002DaAVKJ0V0095
{
  "operationName": "Complete",
  "queueName": "PostProcessingQueue"
}

Response

{
  "statusCode": 0
}

Notification

{
    "referenceId": 23,
    "notificationType": "StatusChange",
    "messageType": "FacebooksessionStateChangeMessage",
    "facebooksession": {
        "comment": "Iamcrazyaboutmytest",
        "userData": {
            "FirstName": "Vitaliy",
            "desktop_actionable": "1",
            "_facebookSex": "",
            "_facebookLocale": "",
            "LastName": "Onv",
            "RTargetObjectSelected": "SocialMediaAgentGroup",
            "_facebookItxType": "10",
            "_facebookHomeTownLocation": "",
            "RVQID": "",
            "ChatServerAppName": "es_chat",
            "_facebookDriverVersion": "8.5.101.04",
            "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
            "_facebookBirthdayDate": "",
            "_facebookSourceNickName": "CloudAppCommunity",
            "LastCalledAgent_EmployeeID": "a1",
            "LCA_EmplID_facebook": "a1",
            "desktop_expand": "1",
            "RTargetObjSelDBID": "117",
            "Classify_Actionability_CtgName": "",
            "_facebookTimezone": "",
            "Screen_Sentiment_CtgRelevancy": "",
            "desktop_sentiment": "Neutral",
            "ChatServerPort": "7160",
            "_facebookCurrentLocation": "",
            "Screen_Actionability_CtgName": "",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "ContactId": "00025aA4V4DR005N",
            "RTargetAgentSelected": "a1",
            "_facebookSourceXML": "<com.genesyslab.mcr.facebook.fql.Page>...</com.genesyslab.mcr.facebook.fql.Page>",
            "_facebookCreatedTime": "1441197555607",
            "CBR-IT-path_DBIDs": "",
            "Classify_Actionability_CtgRelevancy": "",
            "RTargetAgentGroup": "SocialMediaAgentGroup",
            "Classify_Sentiment_CtgId": "",
            "RTargetRuleSelected": "",
            "ChatServerDBID": "115",
            "Screen_Sentiment_CtgName": "",
            "PegAGSocialMediaAgentGroup": 1,
            "Classify_Sentiment_CtgRelevancy": "",
            "UserData2": 123456789,
            "RTargetPlaceSelected": "a1",
            "_facebookPMInboxUrl": "https: //www.facebook.com/Cloud-App-Community-...&folder=inbox",
            "RTenant": "Environment",
            "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
            "RRequestedSkills": None,
            "Classify_Sentiment_CtgName": "",
            "IxnAlreadyCreatedInUCS": "1",
            "_facebookActorId": "1457374047909438",
            "_facebookPMMessageId": "m_mid.1441197555276: d391c5a244a6798f46",
            "Screen_Actionability_ScreenRuleName": "",
            "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
            "RRequestedSkillCombination": "",
            "LCA_TimeStamp_facebooksession": "2015-08-03T12: 31: 06Z",
            "MiddleName": "",
            "RVQDBID": "",
            "RStrategyDBID": "1225",
            "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
            "CustomerSegment": "default",
            "Classify_Actionability_CtgId": "",
            "ServiceType": "default",
            "_facebookInQueueAtTarget": "0",
            "_facebookPMThreadNMessages": "101",
            "LastCalledAgent_TimeStamp": "2015-08-11T12: 11: 34Z",
            "Screen_Sentiment_ScreenRuleName": "",
            "FromAddress": "VitaliyOnv",
            "ServiceObjective": 0,
            "Screen_Actionability_CtgRelevancy": "",
            "LCA_EmplID_facebooksession": "a1",
            "_facebookLanguages": "",
            "_facebookMessageText": "Hellomyfriend!",
            "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
            "DISP_KEY": "resolved",
            "_facebookSourceId": "830180563704433",
            "RTargetRequested": "SocialMediaAgentGroup",
            "EmailAddress": "",
            "CBR-actual_volume": "",
            "_facebookActorName": "VitaliyOnv",
            "_facebookActorXML": "<com.genesyslab.mcr.facebook.fql.User>...</com.genesyslab.mcr.facebook.fql.User>",
            "RStrategyName": "FacebookAgentDeliveryStrategy",
            "RTargetTypeSelected": "2",
            "_facebookPMActionId": "1441197555620000000",
            "Subject": "Hellomyfriend!"
        },
        "receivedDate": "2015-09-0215: 39: 22.000+0300",
        "facebooksessionType": "Inbound",
        "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002DaAVKJ0V0095",
        "capabilities": [
 
        ],
        "suggestedQueueUris": [
            "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
        ],
        "state": "Completed",
        "revelantResponseTemplateGroups": [
 
        ],
        "participants": [
            {
                "nickname": "VitaliyOnv",
                "type": "Customer",
                "id": "007355E6EDFA0107",
                "visibility": "All",
                "participantId": "007355E6EDFA0107"
            }
        ],
        "id": "0002DaAVKJ0V0095"
    }
}

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This page was last modified on January 22, 2016, at 11:56.