Customer Chat API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

This section describes general concepts employed to allow a client application to provide users the ability to initiate a chat session with an agent in the contact center.

General Topics

• General Topics

Resources

• Chat Resource
• Chat Messages

Basic Operations

• Request Chat
• SendMessage
• Complete
• SendStartTypingNotification
• SendStopTypingNotification

Polling

• Get Chat
• Get Messages