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BargeIn

This operation is part of the SMS Session API section of the Web Services API.

Overview

This allows a supervisor to barge in on targeted agent SMS Sessions.

The supervisor enters the SMS Session when the agent accepts a new SMS Session. Both the agent and the customer will be able to see the supervisor's messages.

When the SMS Session is completed or placed in a queue, the supervisor will receive SMS Session state Revoked.

If the agent being monitored leaves the SMS Session but another agent remains, the supervisor will continue monitoring this SMS Session until it is is completed or placed in a queue.

The supervisor can leave an SMS Session at any time.

Request URL /api/v2/users/{userId}/channels/smssession
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName BargeIn
supervisorMonitoringMode This optional parameter specifies the monitoring mode:

NextChat - Monitor only the next SMS session the agent receives, then stop monitoring.

AllChats - Monitoring all agent SMS sessions until monitoring is cancelled. If not specified AllChats is the default.

nickname Supervisor's nickname as will be seen by agent and customer (optional).

If not specified username will be used.

Sample

Request

POST api/v2/users/90cc5439ff6848748e5e67811273f266/channels/smssession
{
  "operationName": "BargeIn",
  "supervisorMonitoringMode": "NextChat"
}

Response

{
  "statusCode": 0
}

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This page was last modified on November 4, 2016, at 09:54.