Interaction History API
This section describes the Interaction History API section of the Web Services API and provides guidance for developers who need to access interaction history for contacts and agents.
In order for asynchronous requests to work correctly in the Web Services API, you must subscribe to the appropriate topics for the functionality available in your client application. See CometD notifications for details about the topics you can subscribe to for the Interaction History API.
The Interaction History API includes the following resources:
Retrieving interaction history
You can use the Interaction History API to get the content of an interaction or get interactions for a specific agent or contact.