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CancelConsult

This operation is part of the Chat API section of the Web Services API.

Overview

Use this operation to cancel a Consult request. If the agent has already accepted the invitation, Web Services can't cancel the consultation.

Request URL /api/v2/me/chats/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName CancelConsult

Sample

Request

POST api/v2/chats/0000Na9B26EF006E
{
  "operationName": "CancelConsult"
}

HTTP response

{
  "statusCode": 0,
  "referenceId": 5
}

CometD notification

If a request is successful, Web Services doesn't publish a CometD notification. See below for examples of how Web Services handles errors:

Cancel interaction error

{  
   "notificationType":"Error",
   "errorMessage":"Request failed",
   "referenceId":35
}

User data update error

{  
   "notificationType":"Error",
   "errorMessage":"Unable to manage user data for interaction id",
   "referenceId":35
}

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This page was last modified on September 2, 2016, at 11:10.