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Computer-Telephony Integration

Also known as CTI. The merger of traditional telecommunications that consists of Private Branch Exchange (PBX) equipment with computers and computer applications. The use of Caller ID to retrieve customer information automatically from a database is an example of a CTI application. The connection between a computer and a telephone switch, which enables recording and using information that is obtained by telephone access. For example, CTI enables activities such as dial-up registration and fax-back.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Answer

This operation is part of the Voice API section of the Web Services API.

Overview

Answers a ringing call.

Important
When you create a device and set the telephonyNetwork attribute to Public, Web Services doesn't include the Answer operation in the capabilities for incoming calls on that device. In this scenario, Web Services assumes that an Answer request via CTI is not supported.
Request URL /api/v2/me/calls/{id}
HTTP method POST
Required features api-voice

Parameters

Parameter Value
operationName Answer

Sample

Request

POST api/v2/me/calls/012PUFMMS0ASNAK48O7GK2LAES00000C
{
  "operationName": "Answer"
}

HTTP response

{
  "statusCode": 0
}

CometD notification

{
 "data": {
  "notificationType": "StatusChange",
  "call": {
   "id": "012PUFMMS0ASNAK48O7GK2LAES00000C",
   "state": "Established",
   "callUuid": "012PUFMMS0ASNAK48O7GK2LAES00000C",
   "connId": "007102719260b00c",
   "deviceUri": "http://127.0.0.1:8080/api/v2/devices/631608b3-ceb1-472b-ba05-2ae39555b0d1",
   "participants": [
    {
     "e164Number": "",
     "formattedPhoneNumber": "15001",
     "phoneNumber": "15001",
     "digits": "15001"
    }
   ],
   "dnis": "15000",
   "callType": "Internal",
   "capabilities": [
    "SingleStepTransfer",
    "InitiateConference",
    "Hold",
    "SingleStepConference",
    "InitiateTransfer",
    "SendDtmf",
    "DeleteUserData",
    "AttachUserData",
    "DeleteUserDataPair",
    "Hangup",
    "UpdateUserData"
   ],
   "duration": "22",
   "mute": "Off",
   "supervisorListeningIn": false,
   "monitoredUserMuted": false,
   "monitoring": false,
   "uri": "http://127.0.0.1:8080/api/v2/me/calls/012PUFMMS0ASNAK48O7GK2LAES00000C",
   "path": "/calls/012PUFMMS0ASNAK48O7GK2LAES00000C"
  },
  "phoneNumber": "15000",
  "extensions": {
   "WrapUpTime": 0,
   "BusinessCall": 0
  },
  "messageType": "CallStateChangeMessage"
 },
 "channel": "/v2/me/calls"
}

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This page was last modified on March 25, 2016, at 10:22.