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Complete

This operation is part of the Twitter API section of the Web Services API.

Overview

Marks a Twitter interaction as completed. If the queuePath parameter is specified, then the Twitter interaction is placed in the specified queue.

Request URL /api/v2/me/twitter/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Complete
queuePath The URI of the queue where Web Services should place this Twitter interaction. (optional)
saveLAR Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional)

Samples

Request

POST api/v2/me/twitter/01QQQG2MU214P05K
{
  "operationName": "Complete",
  "queuePath": "/contacts/60ebbb94-3cef-4b14-95f8-5c49dbeb355d"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 45
}

CometD Response

{  
   "messageType":"TwitterStateChangeMessage",
   "notificationType":"StatusChange",
   "referenceId":45,
   "twitter":{  
      "capabilities":[  
 
      ],
      "contactId":"0000Ka96XNNU4488",
      "from":"vitaliy_onv(Oleg Witcher)",
      "id":"01QQQG2MU214P05K",
      "message":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
      "receivedDate":"2015-03-02 12:26:14.000+0200",
      "revelantResponseTemplateGroups":[  
 
      ],
      "state":"Completed",
      "subject":"On 12:58:9 11/5/2013, P created a pos...",
      "suggestedQueueUris":[  
 
      ],
      "twitterType":"Inbound",
      "uri":"http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05K",
      "userData":{  
         "CBR-IT-path_DBIDs":"",
         "CBR-Interaction_cost":"",
         "CBR-actual_volume":"",
         "CBR-contract_DBIDs":"",
         "ClassifiedAndScreened":"1",
         "Classify_Actionability_CtgId":"",
         "Classify_Actionability_CtgName":"",
         "Classify_Actionability_CtgRelevancy":"",
         "Classify_Sentiment_CtgId":"",
         "Classify_Sentiment_CtgName":"",
         "Classify_Sentiment_CtgRelevancy":"",
         "ContactCreated":"false",
         "ContactId":"0000Ka96XNNU4488",
         "ContactIdList":"0000Ka96XNNU4488",
         "CustomerSegment":"default",
         "DISP_KEY":"resolved",
         "FirstName":"Oleg",
         "FromAddress":"vitaliy_onv(Oleg Witcher)",
         "IxnAlreadyCreatedInUCS":"1",
         "KloutId":"",
         "LastName":"Witcher",
         "NumberOfContactsFound":"1",
         "PegAGSocial Media Agent Group":1,
         "RRequestedSkillCombination":"",
         "RRequestedSkills":None,
         "RStrategyDBID":"985",
         "RStrategyName":"Twitter Agent Delivery Strategy",
         "RTargetAgentGroup":"Social Media Agent Group",
         "RTargetAgentSelected":"a1",
         "RTargetObjSelDBID":"117",
         "RTargetObjectSelected":"Social Media Agent Group",
         "RTargetPlaceSelected":"a1",
         "RTargetRequested":"Social Media Agent Group",
         "RTargetRuleSelected":"",
         "RTargetTypeSelected":"2",
         "RTenant":"Environment",
         "RVQDBID":"",
         "RVQID":"",
         "RouterData70":"("         t"="1383649092 0")",
         "Screen_Actionability_CtgName":"",
         "Screen_Actionability_CtgRelevancy":"",
         "Screen_Actionability_ScreenRuleName":"",
         "Screen_Sentiment_CtgName":"",
         "Screen_Sentiment_CtgRelevancy":"",
         "Screen_Sentiment_ScreenRuleName":"",
         "ServiceObjective":0,
         "ServiceType":"default",
         "Subject":"On 12:58:9 11/5/2013, P created a pos...",
         "_twitterCreatedAt":"2013-11-05T10:58:12Z",
         "_twitterFromAddr":"vitaliy_onv",
         "_twitterFromUserId":"2175525290",
         "_twitterIsFavorited":"false",
         "_twitterIsRetweet":"false",
         "_twitterMsgId":"63493545",
         "_twitterMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
         "_twitterMsgType":"Status",
         "_twitterQueryName":"stream-user",
         "_twitterRetweetCount":"0",
         "_twitterSource":"<a href="         http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
         "_twitterToAddr":"vitaliy_onv",
         "_twitterUserCreatedAt":"2013-11-05T06:56:43Z",
         "_twitterUserFollowersCount":"0",
         "_twitterUserFriendsCount":"0",
         "_twitterUserId":"2175525290",
         "_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
         "_twitterUserIsFollower":"false",
         "_twitterUserIsFriend":"false",
         "_twitterUserLanguage":"r",
         "_twitterUserName":"Oleg Witcher",
         "_twitterUserScreenName":"vitaliy_onv",
         "_twitterUserStatusesCount":"2",
         "_twitterUserUtcOffset":"-1",
         "_umsChannel":"channel-twitter",
         "_umsChannelInfo":{  
            "_twitterSourceNickName":"Twitter Application SmServer-1",
            "_twitterUserId":"2175525290",
            "_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
            "_twitterUserName":"Oleg Witcher",
            "_twitterUserScreenName":"vitaliy_onv"
         },
         "_umsChatPossible":"false",
         "_umsFromAddr":"vitaliy_onv",
         "_umsInboundIxnSubmittedBy":"Cloud_localhost",
         "_umsMediaAccount":"2175525290",
         "_umsMediaType":"twitter",
         "_umsMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
         "_umsRequestId":"14",
         "desktop_actionable":"1",
         "desktop_expand":"1",
         "desktop_sentiment":"Neutral"
      }
   }
}

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This page was last modified on January 22, 2016, at 11:56.