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SetDisposition

This operation is part of the Chat API section of the Web Services API.

Overview

This sets the disposition for a specified chat using the provided parameters. It will be processed by updating the DispositionCode key in the user data.

Request URL /api/v2/me/chats/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName SetDisposition
disposition A string value to be used for the chat disposition.
dispositionKey An optional string value to be used for the as the userdata key for the chat disposition. If not specified, the disposition key configured for the server will be used.

Sample

Request

POST api/v2/me/chats/0000Na9B26EF003M 
{
  'operationName': 'SetDisposition', 
  'dispositionKey': 'DispositionCode', 
  'disposition': 'IssueResolved'
}

Response

{
  "statusCode": 0
}

Notification

{
    u'referenceId': 34,
    u'chat': {
        u'participants': [
            {
                u'nickname': u'TestName',
                u'type': u'Agent',
                u'participantId': u'009052C73228006D'
            },
            {
                u'nickname': u'FirstL',
                u'type': u'Customer',
                u'participantId': u'009052C73223006B'
            }
        ],
        u'state': u'Chatting',
        u'id': u'0000Na9B26EF003M',
        u'capabilities': [
            u'Transfer',
            u'Complete',
            u'Leave',
            u'InFocus',
            u'SendMessage',
            u'SendStartTypingNotification',
            u'SendStopTypingNotification'
        ],
        "userData": {
            "DispositionCode": "IssueResolved"
        },
        u'uri': u'http: //localhost:8080/api/v2/chats/0000Na9B26EF003M'
    },
    u'notificationType': u'PropertiesUpdated',
    u'messageType': u'ChatStateChangeMessage'
}

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This page was last modified on January 22, 2016, at 11:56.