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RetrieveInteractionHistory

This operation is part of the Interaction History API section of the Web Services API.

Overview

Returns interaction history. If you make the request without parameters, Web Services returns interactions that were started in the last month. To search interactions started during a specific period of time, use the fromDate and toDate parameters. You can use just one or both parameters.

Request URL /api/v2/ucs/interactions
HTTP method POST
Required features One of the following, depending on the type of interactions you want to retrieve:
  • api-multimedia-chat
  • api-multimedia-email
  • api-multimedia-facebook
  • api-multimedia-twitter
  • api-ucs-voice

Parameters

Parameter Value Mandatory
operationName RetrieveInteractionHistory Yes
fromDate In yyyy-MM-dd format. The default is the current date minus one month. No
toDate In yyyy-MM-dd format. The default is the current date. No
mediaType The type of media. Possible values are call, chat, email, facebook, facebooksession, openmedia, twitter, or workitem. No
sort Possible values are "asc" or "desc". The default is "desc". No
maxSize The number of interactions to return. The default is "100". No
source Specifies where to look up the interaction. Possible values are "main" and "archive". The default is "main". Whether "archive" is available depends on your Universal Contact Server configuration. No
customAttributes A list of custom attribute names to include in the result. No
searchCustomAttributes Specify this parameter to search by a custom attribute. You can search custom attributes only with "Equals" statements. In order to include custom fields into the found interactions, you should specify their names in the customAttributes list. No

Sample

Request

POST /api/v2/ucs/interactions
{  
   "operationName":"RetrieveInteractionHistory",
   "fromDate":"2015-10-01",
   "toDate":"2015-10-05",
   "userId":"cc9016eee9c84dfeb266c642d9fd92c5",
   "sort":"asc",
   "searchCustomAttributes":{  
      "SearchId":"123456"
   },
   "customAttributes":[  
      "SearchId",
      "CustomerId"
   ]
}

HTTP response

{  
   "statusCode":0,
   "referenceId":1
}

CometD notification

Success

{  
   "referenceId":1,
   "messageType":"GetInteractionsHistoryMessage",
   "interactions":[  
      {  
         "path":"interactions/0000Sa99620J0EM5",
         "mediaType":"Chat",
         "typeId":"Inbound",
         "state":"New",
         "startDate":"2015-10-01 12:17:45.000+0300",
         "subject":"Customer support",
         "contactId":"0000FaA3VXUS000M",
         "uri":"http://localhost:8080/api/v2/interactions/0000Sa99620J0EM5",
         "ownerInformation":{  
            "userName":"a2",
            "lastName":"a2",
            "id":"cc9016eee9c84dfeb266c642d9fd92c5",
            "firstName":"a2"
         },
         "id":"0000Sa99620J0EM5",
         "customAttributes":{  
            "SearchId":"123456",
            "CustomerId":"a21d4c3"
         }
      },
      {  
         "path":"/api/v2/interactions/0000Sa99620J0EM7",
         "mediaType":"Email",
         "typeId":"Outbound",
         "state":"Stopped",
         "startDate":"2015-10-02 20:02:22.000+0300",
         "endDate":"2015-10-02 20:02:25.000+0300",
         "subject":"Customer support",
         "contactId":"0000FaA3VXUS000M",
         "uri":"http://localhost:8080/api/v2/interactions/0000Sa99620J0EM7",
         "ownerInformation":{  
            "userName":"a2",
            "lastName":"a2",
            "id":"cc9016eee9c84dfeb266c642d9fd92c5",
            "firstName":"a2"
         },
         "id":"0000Sa99620J0EM7",
         "customAttributes":{  
            "SearchId":"123456"
         }
      },
      {  
         "path":"/api/v2/interactions/0000Sa99620J0EM9",
         "mediaType":"Call",
         "typeId":"Inbound",
         "state":"Stopped",
         "startDate":"2015-10-02 22:02:22.000+0300",
         "endDate":"2015-10-02 22:02:25.000+0300",
         "subject":"Customer support",
         "contactId":"0000FaA3VXUS000M",
         "uri":"http://localhost:8080/api/v2/interactions/0000Sa99620J0EM9",
         "ownerInformation":{  
            "userName":"a2",
            "lastName":"a2",
            "id":"cc9016eee9c84dfeb266c642d9fd92c5",
            "firstName":"a2"
         },
         "id":"0000Sa99620J0EM9",
         "customAttributes":{  
            "SearchId":"123456"
         }
      }
   ]
}

Error

{  
   "referenceId":1,
   "messageType":"GetInteractionsHistoryMessage",
   "errorMessage":"Request failed"
}

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This page was last modified on September 2, 2016, at 11:11.