As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

UnmuteCall

This operation is part of the Voice API section of the Web Services API.

Overview

Unmutes a previously muted call.

Request URL /api/v2/me/calls/{id}
HTTP method POST
Required features api-voice

Parameters

Parameter Value
operationName UnmuteCall

Sample

Request

POST api/v2/me/calls/00HLPA5Q24AT9D8VH0A0K2LAES00000G 
{
  "operationName": "UnmuteCall"
}

HTTP response

{
  "statusCode": 0
}

CometD notification

{
  "data": {
    "messageType": "CallStateChangeMessage",
    "notificationType": "StatusChange",
    "phoneNumber": "3001"    
    "call": {
       "callType": "Internal",
       "callUuid": "00HLPA5Q24AT9D8VH0A0K2LAES00000G",
       "capabilities": [
         "AttachUserData",
         "SingleStepTransfer",
         "InitiateTransfer",
         "UpdateUserData",
         "DeleteUserDataPair",
         "Hangup",
         "SendDtmf",
         "DeleteUserData",
         "InitiateConference",
         "UnmuteCall",
         "Hold",
         "SingleStepConference",
         "StartCallRecording"
       ],
       "connId": "0071026ce59fd010",
       "deviceUri": "http://127.0.0.1:8090/api/v2/devices/7ef76a87-a60d-439d-ae90-885e6259bf01",
       "dnis": "3002",
       "duration": "1",
       "id": "00HLPA5Q24AT9D8VH0A0K2LAES00000G",
       "monitoredUserMuted": false,
       "monitoring": false,
       "mute": "Off",
       "participants": [
         {
            "digits": "3002",
            "e164Number": "",
            "formattedPhoneNumber": "3002",
            "phoneNumber": "3002"
         },
         {
            "digits": "3003",
            "e164Number": "",
            "formattedPhoneNumber": "3003",
            "phoneNumber": "3003"
         }
       ],
       "path": "/calls/00HLPA5Q24AT9D8VH0A0K2LAES00000G",
       "recordingState": "Stopped",
       "state": "Established",
       "supervisorListeningIn": false,
       "uri": "http://127.0.0.1:8090/api/v2/me/calls/00HLPA5Q24AT9D8VH0A0K2LAES00000G",
    },
    "extensions": {
      "BusinessCall": 0
    },
  },
  "channel": "/v2/me/calls",
}
This page was last edited on March 25, 2016, at 18:22.

Feedback

Comment on this article:

blog comments powered by Disqus