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After Call Work

This operation is part of the Voice API section of the Web Services API.


Sets the current user to the NotReady state with a workmode of AfterCallWork. AfterCallWork is a system-defined agent state operation and is always available for use.

Request URL /api/v2/me/channels/voice
HTTP method POST
Required features api-voice


Parameter Value
operationName AfterCallWork
wrapUpTime This parameter is passed to T-Server in extensions to change/cancel agent wrap-up time.



POST api/v2/me/channels/voice
  "operationName": "AfterCallWork" ,
  "wrapUpTime": "0"


HTTP response

  "statusCode": 0

CometD notification

  "data": {
    "messageType": "DeviceStateChangeMessage",
    "devices": [
        "id": "74152ed8-858f-4a33-9e96-36213a678d30",
        "deviceState": "Active",
        "userState": {
          "id": "D3663509-3D82-4DD3-A82E-2EA8EFA02AEF",
          "displayName": "AfterCallWork",
          "state": "NotReady",
          "workMode": "AfterCallWork"
        "phoneNumber": "5000",
        "e164Number": "5000",
        "telephonyNetwork": "Private",
        "doNotDisturb": "Off",
        "voiceEnvironmentUri": "",
        "capabilities": [
  "channel": "/v2/me/devices"
This page was last edited on July 14, 2017, at 17:15.
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