Complete Record

This operation is part of the Outbound API section of the Web Services API.

Overview

Completes the specified outbound record.

Request URL	/api/v2/me/outbound-records/<record-handle>
HTTP Method	POST
Required Features	api-voice-outbound

Parameters

Parameter	Type	Value	Required
operationName	String	CompleteRecord	Yes
applicationId	Integer	The unique identifier of the OCS application.	Yes
campaignName	String	The name of the outbound campaign used for this operation.	Yes
callingList	String	The name of the outbound calling list used for this operation.	Yes
callResult	String	Possible values: Ok Transferred Conferenced GeneralError SystemError RemoteRelease Busy NoAnswer SITDetected AnsweringMachine AllTrunksBusy SITInvalidNum SITVacant SITOperIntercept SITUnknown SITNoCircuit SITReorder FaxDetected QueueFull Cleared Overflowed Abandoned Redirected Forwarded Consult Pickedup Dropped DroppedNoAnswer Unknown Covered ConverseOn Bridged Silence Answer NuTone NoDialTone NoProgress NoRingBack NoEstablishedDetected PagerDetected WrongParty DialError CallDropError SwitchError NoFreePortError TransferError Stale AgentCallBackError GroupCallBackError Deafened Held DoNotCall CancelRecord WrongNumber	No
phoneNumber	String	The phone number of the record that is being completed.	No
devicePath	String	The relative path to device used for sending the TLib request.	Yes
referenceId	String	A unique identifier used to map the API call to the CometD response. If the request contains a referenceId, Web Services sends an acknowledgement or other event with the same reference ID via CometD.	No

Samples

Request

POST /api/v2/me/outbound-records/12
{
	'operationName': 'CompleteRecord',
	'devicePath': '/devices/42e3a1c6-fc5e-425b-9411-125f536fde00',
	'callingList': 'CallingList1',
	'applicationId': 134,
	'campaignName': 'Campaign1',
        'referenceId': '123456789'
}

HTTP Response

{
    "statusCode": 0
}

CometD Response

[
	{
		'data': 
		{
			'record': 
			{
				'campaignName': 'Campaign1', 
				'devicePath': '/devices/42e3a1c6-fc5e-425b-9411-125f536fde00', 
				'callingList': 'CallingList1', 
				'applicationId': 134, 
				'recordHandle': 12
			}, 
			'notificationType': 'RecordProcessedAcknowledge', 
			'messageType': 'OutboundRecordMessage',
                        'referenceId': '123456789'
		}, 
		'channel': '/v2/me/outbound'
	}, 
	{
		'data': 
		{
			'metrics': 
			{
				'eventProcessing': 
				{
					'serverGenerationTimestamp': 1433915429118, 
					'nodeProcessingTimeNanos': 3641862, 
					'serverProcessingTimeTotalMs': 4
				}
			}, 
			'userData': 
			{
				'GSW_CALLING_LIST': 'CallingList1', 
				'GSW_APPLICATION_ID': 134, 
				'GSW_RECORD_HANDLE': 12, 
				'GSW_USER_EVENT': 'RecordProcessedAcknowledge', 
				'GSW_CALL_RESULT': 33, 
				'GSW_CAMPAIGN_NAME': 'Campaign1'
			}, 
			'deviceId': '42e3a1c6-fc5e-425b-9411-125f536fde00', 
			'messageType': 'DeviceUserEventMessage'
			}, 
		'channel': '/me/internal'
	}, 
	{
		'successful': True, 
		'advice': 
		{
			'interval': 0, 
			'timeout': 30000, 
			'reconnect': 'retry'
		}, 
		'id': '19', 
		'channel': '/meta/connect'
	}
]