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Incoming Call From an Outbound Campaign

When a call comes from an outbound campaign, Web Services sends its outbound record via the /v2/me/call channel as part of the call message. The outbound record is contained in the outboundRecord field:

"call":{
   "id":"0IFVANQ9O94C1CP1T9MP240QC0000008",
   "state":"Released",
   "callUuid":"0IFVANQ9O94C1CP1T9MP240QC0000008",
   ...
   "outboundRecord":{
      "recordHandle":23,
      "chainId":1,
      "applicationId":114,
      "campaignName":"GSW_CAMPAIGN_NAME",
      "callingList":"GSW_CALLING_LIST",
      "phoneNumber":"50000",
      "callResult":"Answer",
      "tzOffset":-25200,
      "otherFields":{
         "RRequestedSkills":null,
         "RRequestedSkillCombination":"",
         "GSW_CAMPAIGN_GROUP_DESCRIPTION":"",
         "RTargetObjectSelected":"",
         "IW_CaseUid":"0bc64636-2cd5-4da1-3987-1764fc296b76",
         "IW_BundleUid":"4e3eecaa-c6b5-4cc2-816a-b3ce147302e2",
         "ServiceType":"default",
         "GSW_MEDIA_SRV_ID":"sip:Genesys@10.10.9.254:5070",
         "USR_FIELD02":"",
         "USR_FIELD01":"",
         …
      },
      "attempts":42,
      "devicePath":"/devices/87c137eb-cb8a-4fb0-97ad-eaa4cd908c89",
      "userData":{
      …
      }
   },
   …
}

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This page was last modified on June 12, 2015, at 14:36.