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This operation is part of the Voice API section of the Web Services API.


Mutes the monitored agent. You should use this operation when a supervisor monitoring an agent needs to intervene and take over a call.

Request URL /api/v2/me/calls/{id}
HTTP method POST
Required features api-voice, api-supervisor-monitoring


Parameter Value
operationName MuteMonitoredUser



POST api/v2/me/calls/011DJV5JI898NB2L04000VTAES00000I
  "operationName": "MuteMonitoredUser"

HTTP response

  "statusCode": 0

CometD notification

Note that monitoredUserMutedis true.
This page was last edited on March 25, 2016, at 18:22.


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