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Reject

This operation is part of the Email API section of the Web Services API.

Overview

Rejects the interaction.

The agent can perform this operation after a new interaction invitation arrives. Rejecting an interaction allows an agent to work on a different interaction.

An agent (User) can either accept or reject a new email invitation.

A successful request results in an empty HTTP 200 response and the email will be presented to another agent.

Overview

Notifies the service of the agent's acceptance of an interaction invitation.

Request URL /api/v2/me/emails/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Reject

Sample

Request

POST api/v2/me/emails/0071023821aec011
{
"operationName":"Reject"
}

Response

{
  "statusCode": 0
}

CometD Response

{
   "referenceId": 5,
   "notificationType": "StatusChange",
   "messageType": "EmailStateChangeMessage",
   "email": {
       "userData": {
           "Header_Content-Type": "multipart/mixed;boundary="===============2061846951=="",
           "RTargetTypeSelected": "2",
           "RTargetObjectSelected": "E-maildistributionforprocessing",
           "_ContainsAttachment": "false",
           "CBR-actual_volume": "",
           "RVQID": "",
           "To": "htcc@gplus-w2k3-gf80",
           "Header_Date": "Tue,
           11Mar201414: 05: 09+0200",
           "_AttachmentsSize": "0",
           "_AutoReplyCount": 0,
           "RTargetObjSelDBID": "114",
           "Header_MIME-Version": "1.0",
           "Mailbox": "htcc@gplus-w2k3-gf80.emea.int.genesyslab.com",
           "CBR-Interaction_cost": "",
           "CBR-contract_DBIDs": "",
           "ContactId": "0000Wa9CAM6W018X",
           "RTargetAgentSelected": "12345",
           "CBR-IT-path_DBIDs": "",
           "RTargetAgentGroup": "E-maildistributionforprocessing",
           "RTargetRuleSelected": "",
           "FromPersonal": "",
           "RTargetPlaceSelected": "a1",
           "_AttachmentFileNames": "",
           "RTenant": "Environment",
           "RRequestedSkills": None,
           "Origination_Source": "Email",
           "RRequestedSkillCombination": "",
           "RVQDBID": "",
           "RStrategyDBID": "785",
           "CustomerSegment": "default",
           "ServiceType": "default",
           "FromAddress": "qwerty@hpe-voicevm-34-23.genesyslab.com",
           "ServiceObjective": 0,
           "Header_Message-ID": "<zelb2cv3w25cwdh.110320141405@192.168.67.43>",
           "PegAGE-maildistributionforprocessing": 1,
           "RTargetRequested": "E-maildistributionforprocessing",
           "EmailAddress": "qwerty@hpe-voicevm-34-23.genesyslab.com",
           "RStrategyName": "SimpleEmailInStrategy",
           "Subject": "Test_V2"
       },
       "state": "Completed",
       "id": "00012a9HEEG033EC",
       "capabilities": [
           
       ],
       "uri": "http: //localhost: 8080/api/v2/email/00012a9HEEG033EC"
   }
}


Item Description
data The element containing all key data.
messageType Denotes the category of message.
notificationType Denotes the purpose of the notification.
uri Denotes the location of the resource.
email The element containing all email specific data.

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This page was last modified on March 28, 2016, at 06:45.