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Workitem Transfer

This operation is part of the Workitem API section of the Web Services API.

Overview

This request transfers a workitem to another user.

Request URL /api/v2/me/workitems/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Transfer
targetUri user or queue to transfer to

Sample

Request

Transfer to Agent

POST api/v2/me/workitems/03W07R2K4VAYT013
{
  "operationName": "Transfer",
  "targetUri": "http://localhost:8080/api/v2/contacts/8f24c3856f0c4639acf94d279f34698d"
}

Response

{
  "statusCode": 0,
  "referenceId": 16
}

Notification

Agent1 interaction status changed to Completed

{
    "workitem": {
        "userData": {
            "RTargetTypeSelected": "2",
            "RTargetObjectSelected": "Workitems",
            "RVQID": "",
            "RTargetObjSelDBID": "158",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "RTargetAgentSelected": "htcc1",
            "CBR-IT-path_DBIDs": "",
            "RTargetRuleSelected": "",
            "RTargetPlaceSelected": "htcc1",
            "CBR-actual_volume": "",
            "RTenant": "Environment",
            "RRequestedSkills": None,
            "RRequestedSkillCombination": "",
            "RVQDBID": "",
            "RStrategyDBID": "906",
            "CustomerSegment": "default",
            "ServiceType": "default",
            "ServiceObjective": 0,
            "RTargetRequested": "Workitems",
            "RTargetAgentGroup": "Workitems",
            "PegAGWorkitems": 1,
            "RStrategyName": "Workitem"
        },
        "receivedDate": "2014-03-26 16:02:22.000+0200",
        "uri": "http://localhost:8080/api/v2/workitems/03W07R2K4VAYT013",
        "capabilities": [
 
        ],
        "state": "Completed",
        "id": "03W07R2K4VAYT013"
    },
    "referenceId": 16,
    "notificationType": "StatusChange",
    "messageType": "WorkitemStateChangeMessage"
}

Agent2 received invitation

{
    "workitem": {
        "userData": {
            "RTargetTypeSelected": "2",
            "RTargetObjectSelected": "Workitems",
            "RVQID": "",
            "RTargetObjSelDBID": "158",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "RTargetAgentSelected": "htcc1",
            "CBR-IT-path_DBIDs": "",
            "RTargetRuleSelected": "",
            "RTargetPlaceSelected": "htcc1",
            "CBR-actual_volume": "",
            "RTenant": "Environment",
            "RRequestedSkills": None,
            "RRequestedSkillCombination": "",
            "RVQDBID": "",
            "RStrategyDBID": "906",
            "CustomerSegment": "default",
            "ServiceType": "default",
            "ServiceObjective": 0,
            "RTargetRequested": "Workitems",
            "RTargetAgentGroup": "Workitems",
            "PegAGWorkitems": 1,
            "RStrategyName": "Workitem"
        },
        "receivedDate": "2014-03-26 16:02:22.000+0200",
        "uri": "http://localhost:8080/api/v2/workitems/03W07R2K4VAYT013",
        "capabilities": [
            "Accept",
            "Reject"
        ],
        "state": "Invited",
        "id": "03W07R2K4VAYT013"
    },
    "notificationType": "StatusChange",
    "messageType": "WorkitemStateChangeMessage"
}

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This page was last modified on January 22, 2016, at 11:56.