Jump to: navigation, search

Accept

This operation is part of the OpenMedia API section of the Web Services API.

Overview

This request accepts an incoming OpenMedia interaction.

Request URL /api/v2/me/openmedia/{mediaType}/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Accept
saveLAR Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional)

Sample

Request

POST api/v2/me/openmedia/promotion/03W07R2K4VAYT010
{
  "operationName": "Accept"
}

Response

{
  "statusCode": 0,
  "referenceId": 6
}

Notification

Status changed to Processing

{
    "openmedia": {
        "userData": {
            "RTargetTypeSelected": "2",
            "RTargetObjectSelected": "Openmedia",
            "RVQID": "",
            "RTargetObjSelDBID": "158",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "RTargetAgentSelected": "htcc1",
            "CBR-IT-path_DBIDs": "",
            "RTargetRuleSelected": "",
            "RTargetPlaceSelected": "htcc1",
            "CBR-actual_volume": "",
            "RTenant": "Environment",
            "RRequestedSkills": None,
            "RRequestedSkillCombination": "",
            "RVQDBID": "",
            "RStrategyDBID": "906",
            "CustomerSegment": "default",
            "ServiceType": "default",
            "ServiceObjective": 0,
            "RTargetRequested": "Openmedia",
            "RTargetAgentGroup": "Openmedia",
            "PegAGWorkitems": 2,
            "RStrategyName": "Promotion"
        },
        "receivedDate": "2014-03-26 16:02:22.000+0200",
        "uri": "http://localhost:8080/api/v2/openmedia/promotions/03W07R2K4VAYT010",
        "capabilities": [
            "Transfer",
            "AttachUserData",
            "UpdateUserData",
            "DeleteUserData",
            "SetInFocus",
            "Complete"
        ],
        "state": "Processing",
        "mediaType": "promotion",
        "openmediaType": "Inbound",
        "id": "03W07R2K4VAYT010"
    },
    "referenceId": 6,
    "notificationType": "StatusChange",
    "messageType": "OpenmediaStateChangeMessage"
}

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on January 22, 2016, at 11:56.