Jump to: navigation, search

Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter has two implementations:

  • Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.
  • Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Tip
For best performance, Salesforce recommends that console users adopt the Google Chrome™ browser and machines with 8 GB of RAM. To view more Salesforce recommendations, see Saleforce Classic Console Recommendations.

Click any of the topics below for details.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on July 14, 2017, at 08:42.