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Changing your status

You can see your status in the Gplus Adapter for Salesforce on the agent status bar at the top of the Adapter. You can also hover over the status bar with your mouse to see more details about login time, phone number, overall state, and media channel state.

Gplus adapt agent hover.png

Changing your status on a channel

When you change your status, you choose from a list of states set by your administrator. Generally, you'll see Ready, Not Ready, and After Call Work, but you might also see variations of these options with specific reasons.

Here's a table to describe at the status choices you might see in your Adapter:

[+] Show table

Your environment might be configured to automatically change your status in the following situations:

  • When a call ends, your status might be set to After Call Work.
  • When you click Mark Done, your status might be changed from After Call Work to Ready, Not Ready, or some other value.

Updating your overall status


If you're logged in to multiple channels, selecting a new status from the status bar changes the status across all channels. Your overall agent status considers only the status of the channels that you are logged into. For example, if you are logged into the voice channel and in Ready state, but not logged into the chat channel at all, your global agent status indicates that you are in a global Ready state.

To update your overall status, click the agent status bar, and select a new status.

Updating your status on a single channel


To update your status for a particular media channel, click the main menu, select Channels to see the list of channels, click the white agent status box, and then select a new status from the list.

This page was last edited on February 13, 2017, at 20:38.


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