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Complete

This operation is part of the Facebook API section of the Web Services API.

Overview

Marks a Facebook interaction as completed. If the queuePath parameter is specified, then the Facebook interaction is placed in the specified queue.

Request URL /api/v2/me/facebook/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Complete
queuePath The URI of the queue where Web Services should place this Facebook interaction. (optional)
saveLAR Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional)

Samples

Request

POST api/v2/me/facebook/01QG4HAN88NP400N
{
  "operationName": "Complete",
  "queuePath": "/contacts/60ebbb94-3cef-4b14-95f8-5c49dbeb355d"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 45
}

CometD Response

{
"facebook": {"capabilities": [],
                "comment": "I am crazy about my test",
                "contactId": "00025aA4V4DR005N",
                "facebookType": "Inbound",
                "from": "Labuprofen",
                "id": "01QG4HAN88NP400N",
                "message": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
                "receivedDate": "2015-05-07 13:06:33.000+0300",
                "revelantResponseTemplateGroups": [],
                "state": "Completed",
                "subject": "On 12:15:1 11/5/2013, P created a fac...",
                "suggestedQueueUris": ["http://192.168.83.25:8090/api/v2/queues/73f46876-e0b1-4e49-8365-c7c04924b694"],
                "uri": "http://192.168.83.25:8090/api/v2/facebooks/01QG4HAN88NP400N",
                "userData": {"CBR-IT-path_DBIDs": "",
                              "CBR-Interaction_cost": "",
                              "CBR-actual_volume": "",
                              "CBR-contract_DBIDs": "",
                              "Classify_Actionability_CtgId": "",
                              "Classify_Actionability_CtgName": "",
                              "Classify_Actionability_CtgRelevancy": "",
                              "Classify_Sentiment_CtgId": "",
                              "Classify_Sentiment_CtgName": "",
                              "Classify_Sentiment_CtgRelevancy": "",
                              "ContactId": "00025aA4V4DR005N",
                              "CustomerSegment": "default",
                              "DISP_KEY": "resolved",
                              "FromAddress": "Labuprofen",
                              "IxnAlreadyCreatedInUCS": "1",
                              "PegAGSocial Media Agent Group": 1,
                              "RRequestedSkillCombination": "",
                              "RRequestedSkills": None,
                              "RStrategyDBID": "1225",
                              "RStrategyName": "Facebook Agent Delivery Strategy",
                              "RTargetAgentGroup": "Social Media Agent Group",
                              "RTargetAgentSelected": "a1",
                              "RTargetObjSelDBID": "117",
                              "RTargetObjectSelected": "Social Media Agent Group",
                              "RTargetPlaceSelected": "a1",
                              "RTargetRequested": "Social Media Agent Group",
                              "RTargetRuleSelected": "",
                              "RTargetTypeSelected": "2",
                              "RTenant": "Environment",
                              "RVQDBID": "",
                              "RVQID": "",
                              "Screen_Actionability_CtgName": "",
                              "Screen_Actionability_CtgRelevancy": "",
                              "Screen_Actionability_ScreenRuleName": "",
                              "Screen_Sentiment_CtgName": "",
                              "Screen_Sentiment_CtgRelevancy": "",
                              "Screen_Sentiment_ScreenRuleName": "",
                              "ServiceObjective": 0,
                              "ServiceType": "default",
                              "Subject": "On 12:15:1 11/5/2013, P created a fac...",
                              "UserData2": "DATAUPDATE-@123",
                              "_facebookActorId": "152879074923372",
                              "_facebookActorIdType": 1,
                              "_facebookActorName": "Labuprofen",
                              "_facebookCanComment": 1,
                              "_facebookComments": "[]",
                              "_facebookContentCreatedOnlyByAdmin": 1,
                              "_facebookCreatedTime": "1383646506",
                              "_facebookDriverVersion": "8.5.101.04",
                              "_facebookInBufferBeforeTarget": "0",
                              "_facebookInQueueAtTarget": "0",
                              "_facebookItxType": 2,
                              "_facebookMediaAttachmentsCount": 0,
                              "_facebookMessageText": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
                              "_facebookMonitorRefreshStartTime": "1383646502768",
                              "_facebookNComments": "0",
                              "_facebookNLikes": "0",
                              "_facebookPostCanBeDeleted": "true",
                              "_facebookPostId": "152879074923372_158210041056942",
                              "_facebookShareCount": "0",
                              "_facebookSourceId": "152879074923372",
                              "_facebookSourceIdType": 1,
                              "_facebookUpdatedTime": "1383646506",
                              "_facebookUserCreatedAt": "2013-11-05T06:56:43Z",
                              "_facebookUserFollowersCount": "0",
                              "_facebookUserFriendsCount": "0",
                              "_facebookUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
                              "_facebookUserLanguage": "r",
                              "_facebookUserStatusesCount": "2",
                              "_facebookUserUtcOffset": "-1",
                              "_twitterFromAddr": "",
                              "desktop_actionable": "1",
                              "desktop_expand": "1",
                              "desktop_sentiment": "Neutral"}},
  "messageType": "FacebookStateChangeMessage",
  "notificationType": "StatusChange",
  "referenceId": 84
}

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This page was last modified on January 22, 2016, at 11:56.