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This document describes the Contacts API portion of the Web Services API.
The Contacts API includes the following resource:
You can use the Contacts API to get contacts from Genesys and manage your own custom contacts.
Note: In release 18.104.22.168, Contacts API now recognizes the underscore character ("_") as a tokenizer in Team Communicator searches for agent, agent group, virtual agent group, interaction queue, routing point, and skill targets.