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Contacts API

This document describes the Contacts API portion of the Web Services API.


The Contacts API includes the following resource:

Managing contacts

You can use the Contacts API to get contacts from Genesys and manage your own custom contacts.

Related operations

Note: In release, Contacts API now recognizes the underscore character ("_") as a tokenizer in Team Communicator searches for agent, agent group, virtual agent group, interaction queue, routing point, and skill targets.

This page was last edited on March 24, 2017, at 18:32.


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