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Composer Product Videos
This page contains Composer product videos. Stay tuned for more videos to come. To request a video, please email Techpubs.firstname.lastname@example.org.
Composer Installation Video
Below is a video tutorial on Composer 8.1.4 Installation. Depending on the flavor of Eclipse you have installed, your interface may appear slightly different than that shown in the video.
Getting Started After Installation
This video tutorial shows how to uninstall Composer when you want to install a later version.
Moving to Composer from IRD
A video on using Composer to create routing strategies instead of IRD and the similarities between the two.
Introduction to the Interface
Below is a video that can function as a brief introduction to the Composer user interface.
Using Templates to Create a Routing Workflow
Below is a video tutorial on using Composer templates to create a workflow that routes interactions to targets based on a percent allocation.
Integrated Voice and Route Application
This video shows an example workflow that integrates GVP voice self-service with Orchestration routing.
Defining Agents, Agent Groups, and Skills
This video shows how Agent, Agent Group, and Skill objects are defined in Genesys Administrator prior to using them for skills-based routing in Composer.
This video presents a simple example of the Composer aspect of routing chat interactions to Agent Groups. This example is based on a multimedia interaction (chat), which uses Composer's Route Interaction block, Targets property. A voice interaction uses the Target block and properties, such as the Targets property. Once ORS/URS identify a routing target, other servers are involved in the process of delivering the interaction to the agent desktop.
Debugging VoiceXML Applications
Below is a video tutorial on debugging VoiceXML applications.
Deploying a Composer Application to a Web Server
Below is a video tutorial on exporting and deploying a Composer application to a web server.
Using the Database Blocks
Below is a video tutorial on using the Database Blocks.
Creating a Simple Grammar
Below is a video tutorial on building a simple grammar with the Grammar Menu block.
Using the Web Service Block
Below is a video tutorial on using the Web Service block.
Below is a video tutorial on automatically refactoring variables.
Using Bulk Manager
Below is a video tutorial on using the Bulk Manager wizard.