Disconnect Block Routing

Use to disconnect the caller and end the call. The Disconnect block invokes the CancelCall treatment, which ends the workflow and deletes the interaction from URS memory. The Disconnect block has the following properties:

Name Property

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Block Notes Property

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Exceptions Property

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Interaction ID Property

Set to a meaningful value or keep the default value, which is the system variable InteractionId. Find more details under Common Properties.

Condition Property

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Logging Details Property

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Log Level Property

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Enable Status Property

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Single Session Treatments

When using the Play Application, Play Sound (Music and ARM Types) Exit, and Disconnect blocks, voice applications can now optionally use a single VXML session on Media Control Platform to play/run multiple treatments instead of using one session per treatment. This enables DTMF buffering between multiple MSML treatments. For more information, see Single Session Treatments.