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Routing Blocks

The table below summarizes the Routing blocks.

Default Route Instructs URS to route a voice interaction to the default destination.
Queue Interaction Places an a non-voice interaction into an existing queue.

Force Route Force Universal Routing Server to route the interaction to the first target type without any other operations.
Route Interaction Routes a non-voice interaction to one or more target objects.
Routing Rule Selects routing rules that currently exist in the Configuration Database, such as those created with Interaction Routing Designer.
Stop Interaction Requests Interaction Server to stop processing an interaction.
Target Routes a voice interaction to a target. Can be used for percentage and/or conditional routing using threshold expressions.

Also see Statistics Manager and Builder.

This page was last modified on October 7, 2013, at 09:28.


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