The table below summarizes the Routing blocks.
|Default Route||Instructs URS to route a voice interaction to the default destination.|
|Queue Interaction||Places an a non-voice interaction into an existing queue.
|Force Route||Force Universal Routing Server to route the interaction to the first target type without any other operations.|
|Route Interaction||Routes a non-voice interaction to one or more target objects.|
|Routing Rule||Selects routing rules that currently exist in the Configuration Database, such as those created with Interaction Routing Designer.|
|Stop Interaction||Requests Interaction Server to stop processing an interaction.|
|Target||Routes a voice interaction to a target. Can be used for percentage and/or conditional routing using threshold expressions.|
Also see Statistics Manager and Builder.
This page was last modified on October 7, 2013, at 08:28.