This page was last edited on October 25, 2013, at 18:26.
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This block can be used for voice workflows, multimedia workflows, or interaction-less processing when the block is not connected to an Interaction Queue block. Use this block in an interaction process diagram to point to a workflow resource (workflow diagram or SCXML file) to which interactions should be sent for processing. Outgoing connections automatically appearing from a Workflow block that represent objects specified inside the workflow are referred to in this help as "workflow-generated blocks." Important Note! When a workflow is part of an interaction process diagram used for multimedia interactions, always finish the workflow (and each workflow branch) with one of these blocks: Stop Interaction, Queue Interaction, or Route Interaction. The Workflow block has the following properties:
Find this property's details under Common Properties.
Click under Value to display the button. Enter text to describe the block.
A unique Configuration Server Object Name will be created once a Publish operation is executed. No updates to the database are created until you invoke the Publish operation. Note: If you rename the block after its corresponding CfgScript object is created in Configuration Server, the original published object name in Configuration Server remains unchanged. For more information, see Publishing Updates.
When publishing an interaction process diagram (IPD) to Configuration Server, Workflow blocks are handled in two different ways:
Use Case #1: The Workflow block is dedicated to voice or interaction-less processing. In that case, you must use a stand-alone block (the block is not connected to any other block).
Use Case #2: The Workflow block is dedicated to multimedia processing. In this case, the block is connected (directly or indirectly) after a Workbin block or an Interaction Queue block.
Composer creates one Enhanced Routing Script object (Name=<Project Name>.<IPD name>.<Interaction Queue block name>.Routing) per Interaction Queue block in the IPD being published. The Application/url property of this Enhanced Routing Script object refers to the Queue IPD SCXML url (if deployed). Composer does NOT create an Enhanced Routing Script object for the workflow blocks. The Workflow block Object Name property (read only property) is NOT updated.
To define a resource:
Right-clicking a Workflow block opens a menu with the following options:
Selecting Open Workflow opens the workflow resource file in Composer.