Branching Common Block
The Branching block is used for both routing and voice applications. For an example of using the branching block in a strategy, see the Example Workflow Diagram section in the Creating a New Workflow tutorial. Use the Branching block as a decision point in a callflow or workflow. It enables you to specify multiple application routes based on a branching condition. Depending on which condition is satisfied, the call follows the corresponding application route. A default path is automatically created once the conditions have been defined. If the application cannot find a matching condition, it routes the call to the default flow. Note: To support creating multiple views per interaction queue, the Branching block is available when creating an IPD.
The Branching block has the following properties:
The Branching block has no page exceptions.