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Links to Useful Resources

You may find information and resources at the following locations to be useful as you use Eclipse and Composer. For Genesys Product Documentation Each product has its own documentation for online viewing at the Genesys Technical Support website or on the Documentation Library DVD, which is available from Genesys upon request.

  • Universal Routing Server (URS)—which enables intelligent distribution of voice and multimedia interactions throughout the enterprise. You may need this link if transitioning from IRD routing strategies to Composer routing workflows.
  • Orchestration Server (ORS)—an open standards-based platform with an SCXML engine, which enables the customer service process. See the Orchestration Server Developer's Guide for information on ORS Functional Modules and Extensions.

For Eclipse

For VXML

For IBM WebSphere

For Web Services Web Services Description Language (WSDL) website: http://www.w3.org/TR/wsdl SCXML Reference Documents State Chart XML (SCXML): State Machine Notation for Control Abstraction: http://www.w3.org/TR/scxml/ ECMAScript Language Specification: http://www.ecma-international.org/publications/files/ECMA-ST/Ecma-262.pdf Standard ECMA-327: http://www.ecma-international.org/publications/files/ECMA-ST/Ecma-327.pdf

This page was last modified on January 20, 2014, at 11:43.

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