Interaction Process Diagram Blocks

The following blocks can comprise an interaction process diagram (IPD):

• Interaction Queue Block to define or select a multimedia (non-voice) interaction queue in an interaction process diagram and to create Views, which defines conditions for pulling interactions out of the queue for submittal to workflows.
• Media Server Block to get interactions of a particular media type (other than voice) into an interaction process diagram.
• Workflow Block to point to a workflow resource (workflow diagram or SCXML file) to which interactions should be sent for processing.
• Workbin Block to define a temporary storage area called a workbin, which is accessible from the agent desktop.
• Flow Control blocks to support multiple views per interaction queue, the following Flow Control blocks are available when creating an IPD: Branching, ECMAScript, Log.