There is a difference between interaction process diagrams (IPDs) used for voice-only interactions and IPDs used for multimedia interactions.
- An IPD for multimedia interactions will contain Interaction Queue, Media Server, and Workflow blocks and possibly multiple instances of each block depending on the design.
- An IPD for voice interactions will only contain a Workflow block that points to a single workflow resource.
- An IPD for multimedia interactions may contain workflow-generated blocks whereas an IPD for voice interactions will not show these nodes.
This page was last modified on August 25, 2014, at 10:43.