Genesys Settings

If you wish to enable GIS integration, tick the Enable GIS option. After checking this option, the following additional configuration fields will be available:

Username – The username to use when authenticating against GIS.

Password – The password to use when authenticating against GIS.

Proxy app name – The proxy application name.

GIS Host – The host name of the GIS instance.

GIS Port – The port on which the GIS instance is accessible.

GIS Tenant – The name of the GIS Tenant with which to integrate.