Genesys Engage
Performance DNA
System Guides / Release Notes / Other
Best Practices and White Papers
Genesys Configuration Options
Genesys Glossary
Genesys Use Cases
Release Notes
System-Level Guides
Genesys Engage cloud
Genesys Engage cloud
Designer
Genesys Portal
Desktops and Gplus Adapters
Composer
Genesys Agent Scripting
Genesys Desktop
Genesys Rules System
Genesys Softphone
Gplus Adapters
Interaction Workspace
Web Services and Applications
Workspace Desktop Edition
Workspace Web Edition
Framework
Genesys Administrator
Load Distribution Server
Management Framework
Multimedia Connector for Skype for Business
SIP Cluster
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers
Digital
Genesys Engage Digital (eServices)
Genesys Callback
Genesys Co-browse
Genesys Widgets
Genesys Web Engagement
Genesys WebRTC Service
intelligent Workload Distribution
Knowledge Center
Universal Contact Server
Outbound
CX Contact
Engage
Genesys SMS Aggregation Service
Outbound Contact
Outbound Contact Expert
Reporting and Analytics
CC Analyzer/CCPulse+
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Interactive Insights
Interaction Concentrator
Genesys Predictive Routing
License Reporting Manager
Pulse
Pulse Advisors
Performance Management Advisors
Real-Time Metrics Engine
Reporting and Analytics Aggregates
Reporting Templates
Routing
Composer
Orchestration Server
Universal Routing
SDKs
Genesys Interaction SDK
Genesys Mobile Engagement
Genesys SDKs
Platform SDK
Simulator Test Toolkit
SIP Endpoint SDK
Support
Genesys Care (Support)
Voice Self Service
Composer
Genesys Intelligent Automation
Genesys Voice Platform
IVR Interface Option
Workforce Engagement Management
Genesys Interaction Recording
Genesys Skills Management
Genesys Performance DNA
Genesys Training Manager
Genesys Interaction Analytics (GIA)
Genesys Decisions
Workforce Management
Other Products
Context Services
Conversation Manager
Cloud CTI
Decisions
Genesys Quality Management
Microsoft Skype for Business
Social Engagement
UC Connector
CX Evolution
EX Engage Connector
Performance DNA
Performance DNA Administration Guide
Logging In
Manage Hierarchy
Creating and Managing Users
Archiving and Forgetting Users
Hierarchy Import Functionality
Managing User Permissions
Defining and Managing Roles
Built-In Roles
Creating Templates Associated to Roles
Create New Roles
System Settings
User Fields
Authentication
Field Mappings
SAML Authentication
Widgets
General Settings
Genesys Settings
Proxy Settings
Learning Management System Integration
Exchange Settings
Email Settings
WFM Settings
Workflow Integration Settings
Password Settings
Predictive Routing Settings
Other Settings
Event Settings
Learning Items Assignment Email
Assessment Completion Email
Process Queued Booking Requests
Process Email Queue
Process Learning Items Queue
Learning Item Auto Rank
Process OrgData
HTTPS Support
Groups
Assigning Users based on Hierarchy
Rules-based Assignments
Rule Logic
Assignments
Workflow
Manage Assessments
Creating an Assessment
Basic Settings
Contents
Questions
Answer Layout
Test Navigation
Test Reset
Knowledge Nudge
Certificates
Reports
Learning Items Settings
Assessment Branding Settings
Question Bank
Associating Learning Items with Assessment Content Sections
Printing an Assessment
Import/Export
Knowledge Nudges
Creating Knowledge Nudges
Managing Learning Items
Creating Learning Items
Editing Learning Items
Deleting Learning Items
Filtering View of Learning Items
Genesys EWM Learning Item Integration
Creating Feedback Assessments
Email Notification Service
Configuring Email Settings
Enabling Email Events
Assigning Assessments to Individual Users
Date Restrictions on Assessments
Ability to Reset Multiple User Tests
Create Customizable Certificates per Assessment
Creating Certificates
Adding Text to a certificate
Adding an image to your certificate
Assigning your certificate to an assessment
Recalling Awarded Certificates
Reports
Feedback Results Report
Knowledge Nudge Reports
Assessment Report
Feedback Report
Admin Reports
User Result Detail
Using the Report Filters Option
Loading Report Filters
User Feedback Response Percentages
Question Response Summary
Admin Report User Filter – Hierarchy
Duration Column within the User Result Detail Report
Feedback Deployment Models
Managing and Viewing Crystal Reports
Reporting Parameters
Managing Report Settings
Viewing Reports
Restricting Report Results
Skillsroute
SkillsDNA Creation
Manually Managing DNA Base Data
Managing Base Data Definitions with Excel
Creating New Base Data Definitions from a Spreadsheet
Updating Base Data Definitions from a Spreadsheet
Learning Items
Calculated Data
Searching and filtering Calculated Data
Calculated Data Status
View of Calculated Data
New Calculated Data Form
Import KPI Data
Manually Importing KPI data
Deleting Previously Imported Data
Automatically Importing KPI Data
My DNA
Date Range
Data Visualization
Data Issues
DNA Comparison
Date Range
Strand Selector
User Selection
Loading and Saving Filters
Data Visualization
Data Issues
User Drilldown
Learning Item Drilldown
DNA User Progress Graph
Date Range
Data Type
Users
Loading and Saving Filters
The Timeseries Graph
Update Routing Skills from DNA
Branding
Branding Options
Setting Branding
Restore Branding to Defaults
SkillsAnalysis
Personal Development Review
Setting the number of objective targets for users
PDR Page
PDR Dashboard Page
Objective Actions Screen
PDR Admin Page
PDR Potential Assessment
PDR Defined Review Windows
PDR Email Notifications
Feature Notes
PDR Dashboard Widget
Appendix 1: Optional Components
DNA Import Service
LMS Learning Item Integration
Configuring GIS Authentication
Other guides
Performance DNA Agent User Guide
Performance DNA Moodle Integration Setup Guide
Performance DNA Manager Guide
Performance DNA Knowledge Base Articles
Performance DNA KPI Upload Application Guide
Rules-based Assignments
/
Assignments
9.0
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Assignments
Rules can be set to assign users to Roles, Groups and DNA Strands.
Rule Logic
Workflow
This page was last edited on July 18, 2018, at 14:03.
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