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Workspace Desktop Edition

General Information - Workspace Desktop Edition

This product was called Interaction Workspace prior to release 8.5.0


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

OS Family OS Release Conditions
OS Family OS Release Conditions
Windows Windows 10 8.1+ Application running in 32-bit compatibility mode on 64-bit OS.

Note the following:

  • For Workspace Desktop Edition 8.5, support starts with 8.5.112.08. Windows 10 is not supported from 8.5.100.05 through 8.5.111.21.
  • For Interaction Workspace 8.1, support starts with 8.1.401.69.
Windows Windows 11 8.5+ Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.153.05.
Windows Windows 8 8.1+ Discontinued as of September 30, 2023.
Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401.
Windows Windows Server 2012 8.5 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2016 8.5 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2019 8.5 Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.137.06.
Windows Windows Server 2022 8.5 Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.161.03.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Component Release Interface Conditions
Workspace Desktop Edition 8.5 Interaction Server
Workspace Desktop Edition 8.5 Management Framework Configuration Server/Proxy
Workspace Desktop Edition 8.5 SIP Server/T-Server
Workspace Desktop Edition 8.5 Stat Server

IPV6 Support for Additional Interfaces


Component Release Interface Conditions
Workspace Desktop Edition 8.5 Chat Server
Workspace Desktop Edition 8.5 Universal Contact Server/Proxy

Prerequisites


Workspace Desktop Edition - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Development Workstation Prerequisites

Microsoft .NET Framework 3.5 SP1 Yes No Release: 8.0-8.1.4
Requires Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient)
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+
Requires Visual Studio 2012 as customization development tool (Visual C# 2012 Express Edition free version is sufficient)

Agent Workstation Runtime Prerequisites

Microsoft .NET Framework 3.5 SP1 Yes No Release: 8.0-8.1.4
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+

Centralized Deployment Server (ClickOnce)

Microsoft .NET Framework 2.0+ Yes No Release: 8.0-8.1.4
Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information.
Microsoft .NET Framework 4 (4.5+) Yes No Release: 8.5+
Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information.

Agent Workstation–Centralized Deployment Prerequisites

Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome Yes No Release: 8.0-8.1.4
Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience.
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome or Microsoft Edge Yes No Release: 8.5+
Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience.
This page was last edited on March 29, 2024, at 01:25.
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