Workspace Desktop Edition
General Information - Workspace Desktop Edition
This product was called Interaction Workspace prior to release 8.5.0
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
OS Family | OS | Release | Conditions |
---|---|---|---|
OS Family | OS | Release | Conditions |
Windows | Windows 10 | 8.1+ | Application running in 32-bit compatibility mode on 64-bit OS. Note the following:
|
Windows | Windows 11 | 8.5+ | Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.153.05. |
Windows | Windows 8 | 8.1+ | Discontinued as of September 30, 2023. Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401. |
Windows | Windows Server 2012 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. |
Windows | Windows Server 2016 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. |
Windows | Windows Server 2019 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.137.06. |
Windows | Windows Server 2022 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.161.03. |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Component | Release | Interface | Conditions |
---|---|---|---|
Workspace Desktop Edition | 8.5 | Interaction Server | |
Workspace Desktop Edition | 8.5 | Management Framework Configuration Server/Proxy | |
Workspace Desktop Edition | 8.5 | SIP Server/T-Server | |
Workspace Desktop Edition | 8.5 | Stat Server |
IPV6 Support for Additional Interfaces
Component | Release | Interface | Conditions |
---|---|---|---|
Workspace Desktop Edition | 8.5 | Chat Server | |
Workspace Desktop Edition | 8.5 | Universal Contact Server/Proxy |
Prerequisites
Workspace Desktop Edition - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Development Workstation Prerequisites | |||
Microsoft .NET Framework 3.5 SP1 | Yes | No | Release: 8.0-8.1.4 Requires Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient) |
Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ Requires Visual Studio 2012 as customization development tool (Visual C# 2012 Express Edition free version is sufficient) |
Agent Workstation Runtime Prerequisites | |||
Microsoft .NET Framework 3.5 SP1 | Yes | No | Release: 8.0-8.1.4 |
Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ |
Centralized Deployment Server (ClickOnce) | |||
Microsoft .NET Framework 2.0+ | Yes | No | Release: 8.0-8.1.4 Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information. |
Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information. |
Agent Workstation–Centralized Deployment Prerequisites | |||
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome | Yes | No | Release: 8.0-8.1.4 Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience. |
Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome or Microsoft Edge | Yes | No | Release: 8.5+ Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience. |
This page was last edited on March 29, 2024, at 01:25.
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