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Genesys Web Engagement


Supported Operating Systems

Genesys Web Engagement Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.1.1
Linux Red Hat Enterprise Linux 6 8.5
Linux Red Hat Enterprise Linux 7 8.5
Windows Windows Server 2008 8.1.1
Windows Windows Server 2012 8.5

Genesys Web Engagement Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5 Supports Windows 10 in 8.5.000.42.
Windows Windows 7 8.1.2
Windows Windows 7 8.5
Windows Windows Server 2008 8.1.2
Windows Windows Server 2008 8.5
Windows Windows Server 2012 8.5 Supports Windows Server 2012 in 8.5.000.42 .

Genesys Web Engagement Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.1.1
Linux Red Hat Enterprise Linux 6 8.5
Linux Red Hat Enterprise Linux 7 8.5
Windows Windows Server 2008 8.1.1
Windows Windows Server 2012 8.5

Genesys Web Engagement Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5 Supports Windows 10 in 8.5.000.42.
Windows Windows 7 8.1.2
Windows Windows 7 8.5
Windows Windows Server 2008 8.1.2
Windows Windows Server 2008 8.5
Windows Windows Server 2012 8.5 Supports Windows Server 2012 in 8.5.000.42 .

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Web Engagement Apple Safari 8.1 Version 6+
Genesys Web Engagement Apple Safari 8.5 Version 6+
Genesys Web Engagement Firefox ESR 8.1 Firefox 9.0+ is supported; ESR is not supported
Genesys Web Engagement Firefox ESR 8.5 Firefox 9.0+ is supported; ESR is not supported
Genesys Web Engagement Google Chrome 8.1
Genesys Web Engagement Google Chrome 8.5
Genesys Web Engagement Microsoft IE 8.1.2 Version 11
Genesys Web Engagement Microsoft IE 8.5 Version 11

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Cassandra 1.2 8.1
Cassandra 2.2 8.5 Database version 2.2.9 is supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Genesys Web Engagement.
Component Release Interface Conditions
Genesys Web Engagement Backend 8.1 Chat Server
Genesys Web Engagement Backend 8.1 Interaction Server
Genesys Web Engagement Backend 8.1 Management Framework Configuration Server/Proxy
Genesys Web Engagement Backend 8.1 Message Server
Genesys Web Engagement Backend 8.1 Solution Control Server
Genesys Web Engagement Backend 8.1 Stat Server
Genesys Web Engagement Frontend 8.1 Management Framework Configuration Server/Proxy
Genesys Web Engagement Frontend 8.1 Message Server
Genesys Web Engagement Server 8.5 Chat Server
Genesys Web Engagement Server 8.5 Interaction Server
Genesys Web Engagement Server 8.5 Management Framework Configuration Server/Proxy
Genesys Web Engagement Server 8.5 Message Server
Genesys Web Engagement Server 8.5 Solution Control Server
Genesys Web Engagement Server 8.5 Stat Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Genesys Web Engagement - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Versions

Java 7 Yes No Release: 8.1
Java 7 is supported in all versions prior to 8.5.
Java 8 Yes No Release: 8.5+
Java 8 is supported by Genesys version 8.5 and all subsequent versions.
This page was last modified on August 22, 2018, at 13:51.

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