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Genesys Quality Management (Zoom)

General Information - Genesys Quality Management (Zoom)

This information applies to Genesys Quality Management (Zoom), which includes the products Call Recording, Quality Manager, and Screen Capture. GQM (Zoom) is a separate product from Quality Management associated with SpeechMiner and Genesys Interaction Recording. All GQM (Zoom) versions entered End of Life (EOL) on July 29, 2016. They reach End of Maintenance on January 1, 2018, and reach End of Support on July 1, 2018. If you have questions, contact your account representative.

Supported Operating Systems

Genesys Quality Management (Zoom) Servers Support

OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.0+

Supported Browsers


Notes:
  • Genesys Quality Management Solution includes the products Call Recording, Quality Manager, and Screen Capture. GQM 8.0+ supports Google Chrome 4.0+ and Opera 9+.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Quality Management (Zoom) User Interface Firefox ESR 8.0+ Firefox 3.6.16+ is recommended.

Supported Database/DB Clusters


Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
Oracle 11g 8.0+ Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.0+ Oracle 11g Rel 1 and Rel 2 are supported

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Notes:
  • Web browser requires media player plug-in for audio review.

Genesys Quality Management (Zoom) - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Call Recording

Windows Media Player or QuickTime Player Yes No Release: 8.0+

Quality Manager

Live Monitor application requires JRE 1.6+ Yes No Release: 8.0+
Report/Charts - web browsers require Adobe Flash Player plug-in Yes No Release: 8.0+
Windows Media Player 9+ or QuickTime Player Yes No Release: 8.0+

Screen Capture

h.264 or MPEG-4 2 codec Yes No Release: 8.0+
Windows Media Player 9+ Yes No Release: 8.0+
This page was last modified on December 18, 2017, at 19:32.

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