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Genesys Skills Management

Supported Operating Systems

Notification Client Support Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5.684 Performance DNA only
Windows Windows 10 9.0 Performance DNA only
Windows Windows 7 8.5.546 R2 is required.
Windows Windows 7 8.5.684
Windows Windows 7 9.0

Performance DNA Server Support

Notes:
OS Family Operating System Release Conditions
Windows Windows Server 2008 8.5.546 R2 is optional.
Windows Windows Server 2008 8.5.684 R2 is optional.
Windows Windows Server 2012 8.5.546 R2 is required.
Windows Windows Server 2012 8.5.684 R2 is required.
Windows Windows Server 2012 9.0 R2 is required.
Windows Windows Server 2016 9.0

Training Manager Client UI Support Support

OS Family Operating System Release Conditions
Windows Windows 10 8.5.546 64-bit compatibility
Windows Windows 10 8.5.684 64-bit compatibility
Windows Windows 10 9.0 64-bit compatibility
Windows Windows 7 8.5.546 32-bit compatibility
Windows Windows 7 8.5.684 32-bit compatibility
Windows Windows 7 9.0 32-bit compatibility
Windows Windows 8 8.5.546 64-bit compatibility
Windows Windows 8 8.5.684 64-bit compatibility
Windows Windows 8 9.0 64-bit compatibility

Training Manager Server Support

Notes:
OS Family Operating System Release Conditions
Windows Windows Server 2008 8.5.546 R2 is required.
Windows Windows Server 2008 8.5.684 R2 is required.
Windows Windows Server 2012 8.5.546 R2 is required.
Windows Windows Server 2012 8.5.684 R2 is required.
Windows Windows Server 2012 9.0 R2 is required.
Windows Windows Server 2016 9.0

Supported Browsers


Notes:
  • The minimum supported resolution is 1280x1024.
Component Browser Release Conditions/Limitations
Web User Interface Firefox 8.5.546 Training Manager features not supported
Web User Interface Google Chrome 8.5.546
Web User Interface Google Chrome 8.5.684
Web User Interface Google Chrome 9.0
Web User Interface Microsoft IE11 8.5.546
Web User Interface Microsoft IE11 8.5.684
Web User Interface Microsoft IE11 9.0
Web User Interface Microsoft IE8 8.5.546
Web User Interface Microsoft IE9 8.5.546

Supported Database/DB Clusters


Database Release Conditions/Limitations
MS SQL Server 2008 8.5.546 R2
MS SQL Server 2008 8.5.684 R2
MS SQL Server 2012 8.5.546
MS SQL Server 2012 8.5.684
MS SQL Server 2012 9.0
MS SQL Server 2014 8.5.546 Supported by Training Manager only.
MS SQL Server 2014 8.5.684 Supported by Training Manager only.
MS SQL Server 2014 9.0.0 Supported by Training Manager only.
MS SQL Server 2016 9.0.0

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Notes:
  • Performance DNA and Training Manager require two versions of Microsoft Framework .NET to support the various services created. See the table for details.
  • When using Training Manager Client, both it and Skills Management web services must have network connectivity to Workforce Management (Genesys WFM, Teleopti WFM, or Nice IEX WFM).

Notification Client Support - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Microsoft .NET Framework 4.5 Yes No Release: 8.5.546 - 9.0.100
Microsoft .NET Framework version 4.5.2 is required.
Microsoft .NET Framework 4.7.2 Yes No Release: 9.0.101

Performance DNA Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

ASP.NET 4.5 Yes No Release: 9.0
Crystal Reports Runtime Yes No Release: 9.0
Click the following link to download Crystal Reports Runtime: http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip. Be aware that the file automatically downloads when you click the link.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5 Yes No Release: 8.5.546 - 9.0.100
For Microsoft .NET Framework 4.5, version 4.5.2 is required.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.7 Yes No Release: 9.0.101
For Microsoft .NET Framework 4.7, version 4.7.2 is required.

Training Manager Client UI Support - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Microsoft .NET Framework 3.5 Yes No Release: 8.5.684
32-bit compatibility required
Microsoft .NET Framework 3.5 Yes No Release: 9.0
32-bit compatibility required
Microsoft .NET Framework 3.5 Yes No Release: 8.5.546
32-bit compatibility required

Training Manager Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

ASP.NET 3.5 Yes No Release: 9.0
Crystal Reports Runtime Yes No Release: 9.0
Click the following link to download Crystal Reports Runtime: http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip. Be aware that the file automatically downloads when you click the link.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5 Yes No Release: 8.5.546 - 9.0.100
For Microsoft .NET Framework 4.5, version 4.5.2 is required.
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.7 Yes No Release: 9.0.101
For Microsoft .NET Framework 4.7, version 4.7.2 is required.
This page was last modified on October 16, 2018, at 08:05.

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