Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Genesys Rules System



Supported Operating Systems

Genesys Rules System Servers Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • GRAT Language Packs are supported on Windows 2008 only.
  • Red Hat Enterpise Linux:
    • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
    • Language Packs for GRAT supports RHEL 5 only.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+
Linux Red Hat Enterprise Linux 5 8.1+
Linux Red Hat Enterprise Linux 6 8.5.0+
Linux Red Hat Enterprise Linux 6 8.5.1+
Linux Red Hat Enterprise Linux 7 8.5.1+
Solaris SPARC Solaris SPARC 64-bit 10 8.1
Windows Windows Server 2008 8.1+
Windows Windows Server 2012 8.5.1+
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.1+
Windows Windows Server 2008 8.1
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Genesys Rules System Servers Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • GRAT Language Packs are supported on Windows 2008 only.
  • Red Hat Enterpise Linux:
    • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
    • Language Packs for GRAT supports RHEL 5 only.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+
Linux Red Hat Enterprise Linux 5 8.1+
Linux Red Hat Enterprise Linux 6 8.5.0+
Linux Red Hat Enterprise Linux 6 8.5.1+
Linux Red Hat Enterprise Linux 7 8.5.1+
Solaris SPARC Solaris SPARC 64-bit 10 8.1
Windows Windows Server 2008 8.1+
Windows Windows Server 2012 8.5.1+
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.1+
Windows Windows Server 2008 8.1
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Genesys Rules System Servers Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • GRAT Language Packs are supported on Windows 2008 only.
  • Red Hat Enterpise Linux:
    • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
    • Language Packs for GRAT supports RHEL 5 only.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+
Linux Red Hat Enterprise Linux 5 8.1+
Linux Red Hat Enterprise Linux 6 8.5.0+
Linux Red Hat Enterprise Linux 6 8.5.1+
Linux Red Hat Enterprise Linux 7 8.5.1+
Solaris SPARC Solaris SPARC 64-bit 10 8.1
Windows Windows Server 2008 8.1+
Windows Windows Server 2012 8.5.1+
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.1+
Windows Windows Server 2008 8.1
Windows Windows Server 2016 8.5.3 Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Rules System User Interface Apple Safari 8.5.2+
Genesys Rules System User Interface Firefox ESR 8.1.1+
Genesys Rules System User Interface Google Chrome 8.5+
Genesys Rules System User Interface Microsoft IE 8.5

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
IBM DB2 9.7 8.1 - 8.5.2 Support discontinued as of version 8.5.3
MS SQL Server 2008 8.1
MS SQL Server 2012 8.5.1
MS SQL Server 2016 8.5.303.11+ Genesys Rules System Rules Engine support this starting with 8.5.303.11. Genesys Rules System Rules Authoring Tool supports this starting with 8.5.303.16.
MS SQL Server 2016 Cluster 8.5.303.11+
Oracle 11g 8.1 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.1 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1 8.5.1
PostgreSQL 9 8.5.1

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Genesys Rules System.
Component Release Interface Conditions
8.1.2+ Management Framework Configuration Server/Proxy
no direct interface Interaction Server
no direct interface License Server
no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Notes:
  • For the Genesys Rules Development Tool, you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Other Prerequisites

JDK 8 (or Oracle Java 8 Runtime (JRE)) Yes Yes Release: 8.5
Must be installed on the application server host.
Oracle Java Development Kit (JDK) 6 Yes Yes Release: 8.1
Must be installed on the application server host. Support for version 8.1 only.
Oracle Java Development Kit (JDK) 7 Yes No Release: 8.1
(Alternatively, JRE 7). Must be installed on the application server host. Applicable to versions 8.1.3 and above.
Oracle Java Development Kit (JDK) 8 Yes Yes Release: 8.5
Must be installed on the application server host. Support for version 8.5 only.

Web Server

Apache Tomcat 6 Yes No Release: 8.1
Apache/Tomcat 7 Yes No Release: 8.5
Apache/Tomcat 8 Yes No Release: 8.5.3+
Support starting with version 8.5.303.06
Apache/Tomcat 8.5 Yes No Release: 8.5.3+
Support starting with version 8.5.303.06
IBM WebSphere Application Server 7 Yes No Release: 8.5
IBM WebSphere Application Server 7 Yes No Release: 8.1
IBM WebSphere Application Server 8.5 Yes No Release: 8.5
JBOSS 7.1.1 Yes No Release: 8.5
Supported for GRAT and GRE only. REST APIs are not supported on JBOSS.
JBOSS 7.1.1 Yes Yes Release: 8.1
Supported for GRAT and GRE only. REST APIs are not supported on JBOSS.
This page was last edited on November 9, 2018, at 15:10.

Feedback

Comment on this article:

blog comments powered by Disqus