Genesys Rules System

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

OS Family	OS	Release	Conditions
OS Family	OS	Release	Conditions
Linux	CentOS Linux 7	8.5.3+	Supported by GRAT starting with 8.5.304.14 and GRE starting with 8.5.304.08.
Linux	Red Hat Enterprise Linux 5	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Linux	Red Hat Enterprise Linux 6	8.5 - 9.0	Note the following: GRS Engine - Last supported: 9.0.000.18 GRS Authoring Tool - Last supported: 9.0.000.22
Windows	Windows 7	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Windows	Windows Server 2008	8.1 - 8.5.3	Discontinued as of August 30, 2019
Windows	Windows Server 2012	8.5.1+
Windows	Windows Server 2012	8.5.1+	Starting with 8.5.100.10.
Windows	Windows Server 2016	8.5.3+	Supported by GRAT starting with 8.5.303.16 and GRE starting with 8.5.303.11.
Windows	Windows Server 2019	9.0.0+	Supported by GRE starting with 9.0.000.16 and GRAT starting with 9.0.000.23.

Supported Browsers

Component	Browser	Release	Conditions/Limitations
	Apple Safari	8.5.2+	Release number relates to GRS UI.
	Firefox ESR	8.1.1+	Release number relates to GRS UI.
	Google Chrome	8.1.4+	Release number relates to GRS UI.
	Microsoft Edge	9.0+	Release number relates to GRS UI.

Supported Database/DB Clusters

Database	Release	Conditions/Limitations
IBM DB2 9.7	8.1 - 8.5.2	Discontinued as of August 30, 2019.
MS SQL Server 2016	8.5.3+	Genesys Rules System Rules Engine supports this starting with 8.5.303.11. Genesys Rules System Rules Authoring Tool supports this starting with 8.5.303.16.
MS SQL Server 2016 Cluster	8.5.3+	Support starting with 8.5.303.11
MS SQL Server 2019	9.0.0+	Genesys Rules System Rules Engine supports this starting with 9.0.000.16. Genesys Rules System Rules Authoring Tool supports this starting with 9.0.000.23.
Oracle 11g	8.1	Oracle 11g Rel 1 and Rel 2 are supported. Discontinued as of August 30, 2019.
Oracle 11g RAC	8.1	Oracle 11g Rel 1 and Rel 2 are supported. Discontinued as of August 30, 2019.
Oracle 12c R1	8.5.1
Oracle 12c R2 RAC	9.0	SCAN is supported.
Oracle 18c	9.0
Oracle 18c RAC	9.0
Oracle 19c	9.0.0+	Genesys Rules System Rules Engine supports this starting with 9.0.000.19. Genesys Rules System Rules Authoring Tool supports this starting with 9.0.000.26
Oracle 19c RAC	9.0.0+	Genesys Rules System Rules Engine supports this starting with 9.0.000.19. Genesys Rules System Rules Authoring Tool supports this starting with 9.0.000.26
PostgreSQL 9	8.5.1

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Rules System.

Component	Release	Interface	Conditions
	no direct interface	Interaction Server
	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For the Genesys Rules Development Tool component (available only up to release 8.1.4), you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Web Server
Apache Tomcat 6	Yes	No	Release: 8.1 - 8.5.3 Discontinued as of August 30, 2019.
Apache Tomcat 7	Yes	No	Release: 8.5 - 8.5.3 Discontinued as of August 30, 2019.
Apache Tomcat 8	Yes	No	Release: 8.5.3+ Note the following: Support starting with version 8.5.303.06. Discontinued as of August 30, 2019.
Apache Tomcat 8.5	Yes	No	Release: 8.5.3+ Support starting with version 8.5.303.06
Apache Tomcat 9.0.41	Yes	No	Release: 9.0+ Starting with GRAT version 9.0.000.25 and GRE version 9.0.000.18.
IBM WebSphere Application Server 7	Yes	No	Release: 8.1 - 8.5.3 Discontinued as of August 30, 2019.
IBM WebSphere Application Server 7	Yes	No	Release: 8.5
IBM WebSphere Application Server 8.5	Yes	No	Release: 8.5+
JBOSS 7.1.1	Yes	No	Release: 8.1 - 8.5 Note the following: Supported for GRAT and GRE only. REST APIs are not supported on JBOSS. Discontinued as of August 30, 2019.
Other Prerequisites
JDK 8 (or Oracle Java 8 Runtime (JRE))	Yes	No	Release: 8.5 Must be installed on the application server host.
Oracle Java Development Kit (JDK) 6	Yes	No	Release: 8.1 - 8.5.3 Note the following: Must be installed on the application server host. Support for version 8.1 only. Discontinued as of August 30, 2019.
Oracle Java Development Kit (JDK) 7	Yes	No	Release: 8.1 - 8.5.3 Note the following: (Alternatively, JRE 7) Must be installed on the application server host. Applicable to versions 8.1.3 and above. Discontinued as of August 30, 2019.
Oracle Java Development Kit (JDK) 8	Yes	No	Release: 9.0
Oracle Java Development Kit (JDK) 8	Yes	No	Release: 8.5 Must be installed on the application server host. Support for version 8.5 only.
Third-Party Component Prerequisites
OpenJDK 11	Yes	No	Release: 9.0
OpenJDK 13	Yes	No	Release: 9.0 Supported from: GRE version 9.0.000.18 GRAT version 9.0.000.25
OpenJDK 8	Yes	No	Release: 9.0