Genesys Rules System

Supported Operating Systems

Genesys Rules System Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• GRAT Language Packs are supported on Windows 2008 only.
• Red Hat Enterpise Linux:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Language Packs for GRAT supports RHEL 5 only.

OS Family	Operating System	Release	Conditions
AIX Power PC	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1+
Linux	Red Hat Enterprise Linux 5	8.1+
Linux	Red Hat Enterprise Linux 6	8.5.0+
Linux	Red Hat Enterprise Linux 6	8.5.1+
Linux	Red Hat Enterprise Linux 7	8.5.1+
Solaris SPARC	Solaris SPARC 64-bit 10	8.1
Windows	Windows Server 2008	8.1+
Windows	Windows Server 2012	8.5.1+
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 7	8.1+
Windows	Windows Server 2008	8.1
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Genesys Rules System Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• GRAT Language Packs are supported on Windows 2008 only.
• Red Hat Enterpise Linux:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Language Packs for GRAT supports RHEL 5 only.

OS Family	Operating System	Release	Conditions
AIX Power PC	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1+
Linux	Red Hat Enterprise Linux 5	8.1+
Linux	Red Hat Enterprise Linux 6	8.5.0+
Linux	Red Hat Enterprise Linux 6	8.5.1+
Linux	Red Hat Enterprise Linux 7	8.5.1+
Solaris SPARC	Solaris SPARC 64-bit 10	8.1
Windows	Windows Server 2008	8.1+
Windows	Windows Server 2012	8.5.1+
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 7	8.1+
Windows	Windows Server 2008	8.1
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Genesys Rules System Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• GRAT Language Packs are supported on Windows 2008 only.
• Red Hat Enterpise Linux:
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Language Packs for GRAT supports RHEL 5 only.

OS Family	Operating System	Release	Conditions
AIX Power PC	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1+
Linux	Red Hat Enterprise Linux 5	8.1+
Linux	Red Hat Enterprise Linux 6	8.5.0+
Linux	Red Hat Enterprise Linux 6	8.5.1+
Linux	Red Hat Enterprise Linux 7	8.5.1+
Solaris SPARC	Solaris SPARC 64-bit 10	8.1
Windows	Windows Server 2008	8.1+
Windows	Windows Server 2012	8.5.1+
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 7	8.1+
Windows	Windows Server 2008	8.1
Windows	Windows Server 2016	8.5.3	Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.

Component	Browser	Release	Conditions/Limitations
Genesys Rules System User Interface	Apple Safari	8.5.2+
Genesys Rules System User Interface	Firefox ESR	8.1.1+
Genesys Rules System User Interface	Google Chrome	8.5+
Genesys Rules System User Interface	Microsoft IE	8.5

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.

Database	Release	Conditions/Limitations
IBM DB2 9.7	8.1 - 8.5.2	Support discontinued as of version 8.5.3
MS SQL Server 2008	8.1
MS SQL Server 2012	8.5.1
MS SQL Server 2016	8.5.303.11+	Genesys Rules System Rules Engine support this starting with 8.5.303.11. Genesys Rules System Rules Authoring Tool supports this starting with 8.5.303.16.
MS SQL Server 2016 Cluster	8.5.303.11+
Oracle 11g	8.1	Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC	8.1	Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1	8.5.1
PostgreSQL 9	8.5.1

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Rules System.

Component	Release	Interface	Conditions
	8.1.2+	Management Framework Configuration Server/Proxy
	no direct interface	Interaction Server
	no direct interface	License Server
	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For the Genesys Rules Development Tool, you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Other Prerequisites
JDK 8 (or Oracle Java 8 Runtime (JRE))	Yes	Yes	Release: 8.5 Must be installed on the application server host.
Oracle Java Development Kit (JDK) 6	Yes	Yes	Release: 8.1 Must be installed on the application server host. Support for version 8.1 only.
Oracle Java Development Kit (JDK) 7	Yes	No	Release: 8.1 (Alternatively, JRE 7). Must be installed on the application server host. Applicable to versions 8.1.3 and above.
Oracle Java Development Kit (JDK) 8	Yes	Yes	Release: 8.5 Must be installed on the application server host. Support for version 8.5 only.
Web Server
Apache Tomcat 6	Yes	No	Release: 8.1
Apache/Tomcat 7	Yes	No	Release: 8.5
Apache/Tomcat 8	Yes	No	Release: 8.5.3+ Support starting with version 8.5.303.06
Apache/Tomcat 8.5	Yes	No	Release: 8.5.3+ Support starting with version 8.5.303.06
IBM WebSphere Application Server 7	Yes	No	Release: 8.5
IBM WebSphere Application Server 7	Yes	No	Release: 8.1
IBM WebSphere Application Server 8.5	Yes	No	Release: 8.5
JBOSS 7.1.1	Yes	No	Release: 8.5 Supported for GRAT and GRE only. REST APIs are not supported on JBOSS.
JBOSS 7.1.1	Yes	Yes	Release: 8.1 Supported for GRAT and GRE only. REST APIs are not supported on JBOSS.