Genesys Rules System

Supported Operating Systems

Genesys Rules System Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Red Hat Enterpise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family	Operating System	Release	Conditions
AIX Power PC	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1 - 8.5.3	Discontinued as of August 30, 2019
Linux	Red Hat Enterprise Linux 5	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Linux	Red Hat Enterprise Linux 6	8.5.0+
Linux	Red Hat Enterprise Linux 7	8.5.1+	Starting with 8.5.100.10.
Solaris SPARC	Solaris SPARC 64-bit 10	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Windows	Windows Server 2008	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Windows	Windows Server 2012	8.5.1+	Starting with 8.5.100.10.
Windows	Windows Server 2016	8.5.3+	Note the following: Starting with 8.5.303.11. Supported by Genesys Rules Engine (GRE) starting with 8.5.303.08​.

Genesys Rules System User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 7	8.1 - 8.5.3	Discontinued as of August 30, 2019.
Windows	Windows Server 2008	8.1 - 8.5.3	Discontinued as of August 30, 2019
Windows	Windows Server 2012	8.5.1+
Windows	Windows Server 2016	8.5.3+	Supported by Genesys Rules Authoriing Tool (GRAT) starting with 8.5.303.14.
Windows	Windows Server 2016	9.0

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.

Component	Browser	Release	Conditions/Limitations
Genesys Rules System User Interface	Apple Safari	8.5.2+
Genesys Rules System User Interface	Firefox ESR	8.1.1+
Genesys Rules System User Interface	Google Chrome	8.5+
Genesys Rules System User Interface	Microsoft Edge	9.0
Genesys Rules System User Interface	Microsoft IE	8.5

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.

Database	Release	Conditions/Limitations
IBM DB2 9.7	8.1 - 8.5.2	Discontinued as of August 30, 2019.
MS SQL Server 2008	8.1 - 8.5.3	Discontinued as of August 30, 2019.
MS SQL Server 2012	8.5.1+
MS SQL Server 2016	8.5.3+	Genesys Rules System Rules Engine support this starting with 8.5.303.11. Genesys Rules System Rules Authoring Tool supports this starting with 8.5.303.16.
MS SQL Server 2016 Cluster	8.5.3+	Support starting with 8.5.303.11
Oracle 11g	8.1	Oracle 11g Rel 1 and Rel 2 are supported. Discontinued as of August 30, 2019.
Oracle 11g RAC	8.1	Oracle 11g Rel 1 and Rel 2 are supported. Discontinued as of August 30, 2019.
Oracle 12c R1	8.5.1
Oracle 12c R2 RAC	9.0	SCAN is supported.
Oracle 18c	9.0
Oracle 18c RAC	9.0
Oracle 19c RAC	9.0	SCAN is supported.
PostgreSQL 9	8.5.1

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Rules System.

Component	Release	Interface	Conditions
	8.1.2+	Management Framework Configuration Server/Proxy
	no direct interface	Interaction Server
	no direct interface	License Server
	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For the Genesys Rules Development Tool, you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Other Prerequisites
JDK 8 (or Oracle Java 8 Runtime (JRE))	Yes	No	Release: 8.5 Must be installed on the application server host.
Oracle Java Development Kit (JDK) 6	Yes	No	Release: 8.1 - 8.5.3 Note the following: Must be installed on the application server host. Support for version 8.1 only. Discontinued as of August 30, 2019.
Oracle Java Development Kit (JDK) 7	Yes	No	Release: 8.1 - 8.5.3 Note the following: (Alternatively, JRE 7)Must be installed on the application server host. Applicable to versions 8.1.3 and above. Discontinued as of August 30, 2019.
Oracle Java Development Kit (JDK) 8	Yes	No	Release: 8.5 Must be installed on the application server host. Support for version 8.5 only.
Web Server
Apache Tomcat 6	Yes	No	Release: 8.1 - 8.5.3 Discontinued as of August 30, 2019.
Apache/Tomcat 7	Yes	No	Release: 8.5 - 8.5.3 Discontinued as of August 30, 2019.
Apache/Tomcat 8	Yes	No	Release: 8.5.3+ Note the following: Support starting with version 8.5.303.06. Discontinued as of August 30, 2019.
Apache/Tomcat 8.5	Yes	No	Release: 8.5.3+ Support starting with version 8.5.303.06
IBM WebSphere Application Server 7	Yes	No	Release: 8.5
IBM WebSphere Application Server 7	Yes	No	Release: 8.1 - 8.5.3 Discontinued as of August 30, 2019.
IBM WebSphere Application Server 8.5	Yes	No	Release: 8.5+
JBOSS 7.1.1	Yes	No	Release: 8.1 - 8.5 Note the following: Supported for GRAT and GRE only. REST APIs are not supported on JBOSS. Discontinued as of August 30, 2019.
Third-Party Component Prerequisites
OpenJDK 8	Yes	No	Release: 9.0
Oracle Java Development Kit (JDK) 8	Yes	No	Release: 9.0