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Framework

General Information - Framework

Framework Server components include Configuration Server, DB Server, LCA, Message Server, Solution Control Server, SNMP Master Agent, Stat Server, and Genesys Security Pack (Unix OS only). For Media information, refer to the T-Server product pages. For Load Distribution Server information, see the Load Distribution Server page in this document.

Supported Operating Systems

Configuration Manager User Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.3+
Windows Windows 8 8.1.1
Windows Windows Server 2008 8.1+
Windows Windows Server 2012 8.1.100.06+

Framework Servers Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1+
Linux CentOS Linux 7 8.1.3+ Only supported by DB Server starting with 8.1.301.18. Refer to Management Framework Release notes for specific framework server versions.
Linux CentOS Linux 7 8.5.1+ Support for this operating system includes the following components, starting with the version listed:
  • Configuration Database Maintenance Scripts 8.5.100.19
  • Configuration Server 8.5.101.18
  • Genesys Security Pack on UNIX 8.5.100.14
  • Local Control Agent 8.5.100.23
  • Message Server 8.5.100.14
  • Solution Control Server 8.5.100.26
  • Stat Server 8.5.110.14
Linux Oracle Linux 7 8.1.3+ Only supported by DB Server starting with 8.1.302.05. Refer to the Management Framework Release Notes for specific Framework server versions.
Linux Oracle Linux 7 8.5.1+ Coupled with Unbreakable Enterprise Kernel Release 4.1, this operating system is supported by the following components starting with the version specified:
  • Configuration Database Maintenance Scripts 8.5.100.22
  • Configuration Server 8.5.101.28
  • Genesys Security Pack on UNIX 8.5.100.18
  • Local Control Agent 8.5.100.29
  • Message Server 8.5.100.23
  • Solution Control Server 8.5.100.36
Linux Red Hat Enterprise Linux 5 8.0.3+ Beginning with Release 8.1, Framework Servers support native 64-bit Red Hat Enterprise Linux.
Linux Red Hat Enterprise Linux 6 8.1+
Linux Red Hat Enterprise Linux 7 8.1.3+ DB Server supports this starting with 8.1.301
Linux Red Hat Enterprise Linux 7 8.5.1+ Support for this operating system includes the following components, starting with the version listed:
  • Message Server 8.5.100.09
  • Configuration Database Maintenance Scripts 8.5.100.06
  • Configuration Server 8.5.100.17
  • Local Control Agent 8.5.100.15
  • Security Pack on UNIX 8.5.100.10
  • SNMP Master Agent 8.5.100.07
  • Solution Control Server 8.5.100.13
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 8.1+ Stat Server 8.1 supports Windows Server 2008 64-bit in compatibility mode only.
Windows Windows Server 2012 8.1.3+
Windows Windows Server 2016 8.5.1+ Support for this operating system includes the following components, starting with the version listed:
  • DB Server 8.1.301.16
  • Configuration Server 8.5.101.11
  • Message Server 8.5.100.14
  • Local Control Agent 8.5.100.22
  • Solution Control Server 8.5.100.25
  • Stat Server 8.5.108.15

Solution Control Interface Support

OS Family Operating System Release Conditions
Windows Windows 7 8.0.3+
Windows Windows 8 8.0.3
Windows Windows Server 2008 8.0.3

Supported Browsers


Notes:
  • Configuration Manager and Solution Control Interface are End of Life candidates. As such, there are no browsers on which they are supported. Customers using these interfaces should use Genesys Administrator Extension instead. Contact your Genesys representative for more information.

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Starting with release 8.5, all versions of Informix, and Sybase database support have been discontinued.
Database Release Conditions/Limitations
IBM DB2 10 8.1.3+ Supported by Stat Sever starting with 8.5.0.
IBM DB2 10.5 8.5.1+ Supported by DB Server 8.1.301+.
IBM DB2 9.5 8.0+ Supported by Stat Server.
IBM DB2 9.7 8.1+
MS SQL Server 2008 8.0+ Supported by Stat Server only starting with 8.0.0.
MS SQL Server 2008 8.0.1+ Genesys does not support Windows authentication mode of MSSQL database.; To support MS SQL DB replication functionality, the minimum required version is MSL SQL Server 2008 R2 Enterprise Edition.
MS SQL Server 2012 8.1.3+ Note the following: Supported by Stat Server starting with 8.5.0; Genesys does not support Windows authentication mode of MSSQL database.
MS SQL Server 2012 Cluster 8.5 Note the following: Supported by Stat Server starting with 8.5.0; AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server.
MS SQL Server 2014 8.5.1 Supported by DB Server 8.1.301+.
MS SQL Server 2014 Cluster 8.5.1 AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server.
MS SQL Server 2016 8.5.1 Supported by DB Server 8.1.301.14+, Configuration Server 8.5.101.07+, Message Server 8.5.100.13+.
MS SQL Server 2016 Cluster 8.5.1 AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server.
MS SQL Server 2017 (Linux) 8.1.3+ Supported by DB Server 8.1.302.01+.
MS SQL Server 2017 (Linux) 8.5.1+ Supported by Configuration Server 8.5.101.20+ and Message Server 8.5.100.16+.
MS SQL Server 2017 (Windows) 8.1.3+ Supported by DB Server 8.1.302.01+.
MS SQL Server 2017 (Windows) 8.5.1+ Supported by Configuration Server 8.5.101.20+ and Message Server 8.5.100.16+.
Oracle 11g 8.0+ Supported by Stat Server only starting with release 8.0.0.
Oracle 11g 8.0.1+ Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.1+ Oracle 11g Rel 1 and Rel 2 are supported. Genesys Administrator supports the following Database Management Systems (DBMS): Oracle 11g RAC is supported by Genesys Administrator; Informix 10 or later (for the Configuration Database only); Sybase 7.5 or later (for the Configuration Database only). Note: Genesys Administrator does not support the Informix and Sybase DBMS for Log Database.
Oracle 12c R1 8.5 Supported by DB Server 8.1.301+.
Oracle 12c R1 RAC 8.1.3+ Supported only by DB Server 8.1.301 and higher.
Oracle 12c R1 RAC 8.5
Oracle 12c R2 8.1 Supported by DB Server 8.1.302.00.
Oracle 12c R2 8.5+ Supported starting with Configuration Server 8.5.101.18 and Message Server 8.5.100.16.
Oracle 12c R2 RAC 8.1 Supported by DB Server 8.1.302.00.
Oracle 12c R2 RAC 8.5+ Supported starting with Configuration Server 8.5.101.18 and Message Server 8.5.100.16.
Oracle Golden Gate 8.5
PostgreSQL 10.1 8.1.3+ Supported by DB Server 8.1.302.01+.
PostgreSQL 10.1 8.5.1 Supported by Configuration Server 8.5.101.20+ and Message Server 8.5.100.16+.
PostgreSQL 9 8.1.1+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Framework.
  • This section provides IPv6 information for Configuration Server, DB Server, Local Control Agent, Message Server, SNMP Master Agent, Solution Control Interface, Solution Control Server, and Stat Server.
Component Release Interface Conditions
Configuration Server 8.1 License Server
Configuration Server 8.1 Management Framework Configuration Server/Proxy
DB Server 8.1 Management Framework Configuration Server/Proxy
DB Server no direct interface License Server
Local Control Agent 8.1 Solution Control Server
Local Control Agent no direct interface License Server
Local Control Agent no direct interface Management Framework Configuration Server/Proxy
Message Server 8.1 Management Framework Configuration Server/Proxy IPv6 is supported at all interfaces to components which use Message Server, for example, T-Server, Universal Routing Server, SIP Server, Outbound Contact Server.
Message Server no direct interface License Server
SNMP Master Agent 8.1 Management Framework Configuration Server/Proxy
SNMP Master Agent no direct interface License Server
Solution Control Interface 8.0.3 Management Framework Configuration Server/Proxy IPv6 is supported at all interfaces to components which use Message Server, for example, T-Server, Universal Routing Server, SIP Server, Outbound Contact Server.
Solution Control Server 8.1 License Server
Solution Control Server 8.1 Management Framework Configuration Server/Proxy
Stat Server 8.1 Interaction Server
Stat Server 8.1 Management Framework Configuration Server/Proxy
Stat Server 8.1 SIP Server/T-Server
Stat Server no direct interface License Server

IPV6 Support for Additional Interfaces


Notes:
  • Release Support numbers refer to Framework.
  • This section provides IPv6 information for Configuration Server, DB Server, Local Control Agent, Message Server, SNMP Master Agent, Solution Control Interface, Solution Control Server, and Stat Server.
Component Release Interface Conditions
Configuration Server 8.1 Management User Interfaces Configuration Management Environment (CME) and legacy UIs are excluded from IPv6 support. Use Genesys Administrator or Genesys Administrator Extension for all configuration and management tasks.
DB Server 8.1.1 Database Management Server (DBMS)
SNMP Master Agent no support Third-party Network Management System (NMS)
Solution Control Server 8.1 Management User Interfaces Configuration Management Environment (CME) and legacy UIs are excluded from IPv6 support. Use Genesys Administrator or Genesys Administrator Extension for all configuration and management tasks.
Solution Control Server no support Third-party SNMP agent
Stat Server 8.1 CCPulse+
Stat Server 8.1 Genesys Agent Desktop
Stat Server 8.1 Interaction Workspace
Stat Server 8.1 Outbound Contact Server
Stat Server 8.1 Performance Management Advisors
Stat Server 8.1 Platform SDK Client
Stat Server 8.1 Universal Routing Server / Orchestration Server
Stat Server 8.1 Web API Server

Prerequisites


Stat Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 8 Yes No Release: 8.1+

Supported by the following components, starting with version indicated:

  • Stat Server: 8.5.110.18
  • Multi-Channel Routing Extension: 8.1.000.00
  • Outbound Contact Center Extension: 8.1.000.06
  • Orchestration Server Extension 8.1.400.00
This page was last modified on April 22, 2019, at 13:56.

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