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LimitScheduleDetails

Section: AgentSchedule
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not administrators can replace the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents' Other Schedules view. Administrators use this feature to hide sensitive information, if required.

If this option value is set to true, administrators can replace the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents. If this option value is set to false, actual names of Exception and Time-Off cannot be changed to generic names.

InsertPayback

Section: Functionality
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: InsertPaybackException
Introduced: 8.5.212.13

Specifies whether or not agents can insert Payback into schedules without adding an Exception to make up for lost work time.

If this option value is set to true this functionality is enabled and agents can insert Payback without adding an Exception. If this option value is set to false this functionality is disabled and agents cannot insert Payback without adding an Exception.

This option takes effect only if the InsertPaybackException is set to true. If InsertPaybackException is disabled (set to false), then InsertPayback is disabled (set to false).

8.5.212.15

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/28/18 Update X X X

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Enhancements to the Payback Exceptions feature enable agents to insert Payback without adding an Exception. For example, agents can enter the Exception on the date that the lateness (or exception) occurred and enter the Payback as a separate request at a later date. Agents can use this feature on their desktop or mobile devices. (WFM-29413)
  • A new configuration option [Functionality] InsertPayback in the WFM Web Application supports enhancements made to the Payback Exceptions feature. (WFM-31711)
  • The values in the Min. level and Max. level fields in the Web for Supervisors Activity > Skills tab can now be edited at any time. Previously, these settings were editable only when skills were being added to new activities. (WFM-29705)
  • WFM Web now supports OAuth2 authentication for all incoming and outgoing connections. OAuth2 is provided by Genesys Web Services and Applications (GWS). (WFM-30854)



Resolved Issues

This release contains the following resolved issues:


Now, when the [AgentSchedule] LimitScheduleDetails configuration option value is set to true, Exceptions and Time Off items that are ineligible for schedule trades display in their default color and do not appear as separate items in the Legend in the Other Schedules view. (WFM-31338)


Users can now activate the "Skip to main content" link by pressing the Enter key in JAWS. Users who are not using JAWS can activate this link by pressing the Enter key or Space bar. (WFM-31257)


After localization, WFM Web now displays the following message in the appropriate language if the connection to WFM Server is lost: Could not send message. (WFM-30999)


The list of weekday names now appear in the correct language in the Forecast > Volumes view, according to the configured locale. Previously, the list of names incorrectly appeared in English after localization, because using an incorrect sequence, WFM failed to detect the configured locale. (WFM-30913)


WFM now restricts editing of Agent Properties in the Web for Supervisors UI unless users are assigned the Add/Edit/Delete privilege in Configuration > Organization. (WFM-30801)


WFM Web for Supervisors Java Plug-In now uses Arial Unicode MS font when translated into Chinese and running on Windows 10 version 1803 or higher. (WFM-30611)


To provide clarity in WFM Web for Agents, the word "Slots" was changed to "Bids" in the list of Overtime Offers and in the Details pane to the right of this view. Also, the label Shift used for overtime in drop-down list was changed to Add overtime to this shift. (WFM-30225)


WFM Web is updated to ensure error messages in Web for Agents are correctly translated into the appropriate language when WFM is localized. Previously, after WFM was localized, some error messages incorrectly displayed in English and others had incorrect translations. (WFM-30222)


WFM Web now processes updated Calendar items without errors after validation. Previously when updating Calendar items, WFM Web failed to identify the correct item, resulting in an application error. (WFM-29800)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.212.15.

Supported Languages

See Release 8.5.x Translation Support.

This page was last modified on February 28, 2019, at 11:58.

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