tz_mode
Section: Server
Default Value: iana
Valid Values: iana, posix
Changes Take Effect: After restart
Dependencies: tzdb
Introduced: 8.5.220.06
When the iana mode is set, WFM Server will send a time zone description according to https://www.iana.org/time-zones in response to the request to provide time zones, indicating the IANA/Olson time zone.
When the posix mode is set, WFM API (used by WFM Web) will not use the built-in Java API for the IANA time zones, instead it will use the time zone information returned by the WFM Server to calculate DST times. It is a workaround for the situation when WFM Server was updated to use the latest time zone database but the WFM Web or Java on the client side was not updated to use the latest time zone information.
tz_mode
Section: Server
Default Value: iana
Valid Values: iana, posix
Changes Take Effect: After restart
Dependencies: tzdb
Introduced: 8.5.220.06
When the iana mode is set, WFM Server will send a time zone description according to https://www.iana.org/time-zones in response to the request to provide time zones, indicating the IANA/Olson time zone.
When the posix mode is set, WFM API (used by WFM Web) will not use the built-in Java API for the IANA time zones, instead it will use the time zone information returned by the WFM Server to calculate DST times. It is a workaround for the situation when WFM Server was updated to use the latest time zone database but the WFM Web or Java on the client side was not updated to use the latest time zone information.
8.5.220.07
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/03/23 | Update | X | X |
Helpful Links
Releases Info
Product Documentation
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What's New
This release contains the following new features and enhancements:
- WFM Web is updated to support OpenJDK 17 for WFM Web Server (Apache Tomcat) part. (WFM-36848)
- WFM Web is updated to support OpenJDK 17 for client part (Supervisors UI) (WFM-36847)
- WFM Web is updated to support Tomcat 9.0.75. (WFM-36695)
Resolved Issues
This release contains the following resolved issues:
Error about session expiration doesn’t appear anymore when session is ongoing and active (WFM-37052, WFM-36996)
Labels for timezones with DST are presented correctly now (WFM-36927)
Unknown time-zone ID error message doesn’t appear on the WFM Web login page anymore if the newly introduced IANA time-zone is set as the user’s time zone in Configuration > Users module. Previously issue existed in environments where SOAP API is used to authenticate WFM users (the [auth] section is absent in the application options) (WFM-36794)
An error doesn’t occur anymore when using the Schedule Intra-Day and Agent-Extended views in WFM Web. Previously it could happen if the newly introduced IANA time-zone was used in business unit/site configuration or selected in Time Zone control. (WFM-36762)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.220.07.