8.5.219.20

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
04/27/22	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• This release contains internal self-system health check enhancements for WFM Web. (WFM-35412)

Resolved Issues

This release contains the following resolved issues:

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The Edit Multiple dialog no longer displays duplicated Exceptions rows for agents. Previously, in the new Edit Multiple dialog within a Schedule Scenario (for a particular team), Exceptions rows were incorrectly duplicated for some agents. (WFM-35304)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.20.