8.5.218.12

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
02/03/21	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Managment

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Users can now scroll Help pages after opening them from the latest WFM Supervisor UI views using the Microsoft Internet Explorer browser. Previously, after opening pages from the UI, scrolling was not working as expected. (WFM-33548, WFM-33389)

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In the WFM Web for Supervisors Forecast > Import view, users can now import historical data for a period of one year or more. Previously, users received an error when trying to import large historical data files and the process took longer than one minute. (WFM-33390)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.12.