8.5.211.00

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/25/18	Update			X	X	X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for Java 10. See "Prerequisites" on the Workforce Management page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites.

Tip

Starting with Java 9, browsers no longer support Java plug-ins. WFM provides a workaround to enable Java Webstart to start as a standalone application that contain Web for Supervisor java-based views. To learn how to configure WFM Web to open Java Webstart as a standalone application, see Changing WFM Web Application Settings in the Workforce Management Web for Supervisors Help and Tomcat JVM settings in the Workforce Management Administrator's Guide.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.211.00.