8.5.219.62

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
12/22/22	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• The Add Time Off wizard in the Time Off module for agents is enhanced as follows to increase efficiency and ensure that the WFM Server is not unnecessarily loaded.
  • The Time off parameter is no longer set by default. Only after the agent selects the desired dates and the desired time off type, they will be shown wait-list details and time-off limits for the selected dates.
  • The number of API calls required to display the actual wait-list information and time-off limits for selected dates is now reduced.

(WFM-36600, WFM-36601, WFM-36607)

Resolved Issues

This release contains the following resolved issues:

---

The Master Schedule module now displays the history without any errors. Previously, the Schedule Restore dialog did not show schedules correctly if the Full Day Time Off was created above a full day item. (WFM-36570)

---

Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.62.