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Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
12/22/22 Update X X

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Workforce Management

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What's New

This release contains the following new features and enhancements:

  • The Add Time Off wizard in the Time Off module for agents is enhanced as follows to increase efficiency and ensure that the WFM Server is not unnecessarily loaded.
    • The Time off parameter is no longer set by default. Only after the agent selects the desired dates and the desired time off type, they will be shown wait-list details and time-off limits for the selected dates.
    • The number of API calls required to display the actual wait-list information and time-off limits for selected dates is now reduced.

(WFM-36600, WFM-36601, WFM-36607)

Resolved Issues

This release contains the following resolved issues:

The Master Schedule module now displays the history without any errors. Previously, the Schedule Restore dialog did not show schedules correctly if the Full Day Time Off was created above a full day item. (WFM-36570)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on December 23, 2022, at 09:50.
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