8.5.218.49

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
10/13/21	Update			X			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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In the latest Web for Supervisors UI, if there are preset date ranges for some Scenarios, WFM now displays the Historical date range grid in the Build Volumes Wizard > Historical date range step, by default. If there are no preset historical date ranges in Scenarios, WFM displays the historical indicator date range in the grid (as in Web for Supervisors [Classic]). (WFM-33822)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.49.