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Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • "" (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/11/20 Update X X

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What's New

This release contains the following new features and enhancements:

  • When filtering a list of agents in the the Schedule > Other Schedule, Schedule > Create Trade proposal, and Trading > Trades views, agents now see the following results:
    • If they select Primary activities only, the filter results show agents whose activities match all of their primary activities.
    • If they select Primary or secondary activities, the filter results show agents who have at least one activity that matches their primary or secondary activity.
    As a prerequisite for this feature, the [auth] provider option must be configured in the WFM Web, Server, Builder, and Data Aggregator Applications.
    See important Upgrade Notes below. (WFM-33394)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

WFM Server or later is required for this improvement to work.

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on February 9, 2021, at 17:17.
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